Program Assistant

Sanmina Corporation; Pleasant Prairie (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Sanmina Corporation in Pleasant Prairie, WI is seeking a Program Assistant to support the Program Management team and ensure program delivery goals are met.

The role involves extracting and analyzing data, maintaining positive customer relations, and preparing timely, accurate communications and reports using Excel, Word and PowerPoint. A high school diploma and 1–3 years of customer service are preferred; Oracle experience is a plus.

Qualifications

• High School Diploma required.
• 1-3 years of customer service experience.
• Organized, focused, and able to multi-task.
• Oral and written communication skills.
• Routine communication with Customers and internal personnel.
• Proficiency with Microsoft Excel, Word and PowerPoint.
• Experience with Oracle is a plus.
• Routine reporting of financial and quality performance data.
• Researching problems and coordinating corrective actions; customer-first attitude.

Responsibilities

• Provide support to the Program Management team.
• Utilize advanced computer skills to extract, analyze, compile, and distribute data.
• Use positive human relations skills to deal directly with internal and external customers.
• Research information to help the Program Managers answer product concerns.
• Assist the Program Managers in handling complaints, suggestions, and problems concerning the company’s products, determine what action is required, and help coordinate activities to solve the problem.
• Communicate to customers by composing accurate, prompt and effective replies to routine letters, e-mail, and phone calls.
• Handle difficult or sensitive issues.
• Explain technical information in an easy to understand manner.
• Perform data input in a highly accurate and timely manner according to information parameters.

Skills

Customer service

Multi-tasking

Oral and written communication

Routine communication

Problem solving

Customer-first attitude

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Oracle

Job description

Category (For Job Seekers)

Administrative Support

Location

15201 - EMS Pleasant Prairie WI USA - Pleasant Prairie, WI 53158 US (Primary)

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Program Assistant

Job Purpose:

The Program Administrator works closely with the Program Manager and with various team members, to meet program delivery goals. Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met.

• Provide support to the Program Management team
• Utilize advanced computer skills to extract, analyze, compile, and distribute data.
• Use positive human relations skills to successfully deal directly with internal and external customers
• Research information to help the Program Managers answer product concerns
• Assist the Program Managers in their handling of complaints, suggestions, and problems concerning the company’s products, determine what action is required, and help to coordinate the activities required to solve the problem
• Communicate to customers by composing accurate, prompt and effective replies to routine letters, e-mail, and phone calls.
• Handle difficult or sensitive issues.
• Explain technical information in an easy to understand manner
• Perform data input in a highly accurate and timely manner according to information parameters.

Nature of Duties/Responsibilities:

• High School Diploma
• 1 - 3 years Customer service experience
• Organized, focused, and able to multi-task
• Oral and written communication
• Routine communication with Customer and internal personnel
• Demonstrated proficiency with Microsoft Excel, Word and PowerPoint applications
• Experience with Oracle a plus
• Routine reporting of financial and quality performance data
• Researching problems and coordinating corrective actionCustomer-first attitude

Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.