Program & Customer Operations Lead

Sanmina; San Jose (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Savings plan

Job summary

Sanmina Corporation is seeking a Program Administrator to handle the administrative aspects of our program, collaborating with the Program Manager and multiple departments to ensure on-time delivery and strong customer relationships.

The role involves processing returns (RMA), updating databases, and reporting on equipment status, pricing, and deliveries. Requires 2+ years in customer service or program administration and strong communication skills.

Qualifications

• Proficient in Microsoft Office; Excel, Word, PowerPoint.
• 2+ years of experience in customer service or program administration.
• Strong verbal and written communication skills.
• Ability to work independently and quickly under pressure in a fast-paced environment.

Responsibilities

• Assist in managing the business relationship between the customer and the manufacturing facility to meet/exceed expectations.
• Help manage customer backlog to meet on-time delivery, resolve AR issues, drive E&O resolution and report key business indicators.
• Manage all commercial aspects: product margin, pricing, RMAs, and ECOs with the customer.
• Understand contractual obligations and ensure they are fulfilled (payment, delivery, invoicing).

Skills

MS Office proficiency

Verbal and written communication

Customer service orientation

Program administration

Job description

Sanmina Corporation is seeking a Program Administrator to handle the administrative aspects of our program, collaborating with the Program Manager and multiple departments to ensure on-time delivery and strong customer relationships.

The role involves processing returns (RMA), updating databases, and reporting on equipment status, pricing, and deliveries. Requires 2+ years in customer service or program administration and strong communication skills.