ABI Program Coordinator — Care Delivery & Compliance

Socket.dev; Chicopee (MA); On-site; USD 55,000 - 57,000; Full time

Job summary

New Ways Services – ABI Division is seeking a Program Coordinator to oversee two residential homes serving survivors of acquired brain injury. You will supervise Site Managers and Direct Support Specialists, ensure high-quality care, promote a positive program culture, and coordinate with nursing and clinical staff to comply with federal, state, and organizational policies.

Salary is $55,000–$57,000 annually. Working Monday through Friday, 8am–4pm (40 hours).

Qualifications

• Bachelor’s degree preferred.
• 3–5 years professional experience with at least 2 in supervision.
• Experience with brain injury survivors or required care preferred.
• Valid driver’s license, vehicle, insurance, and clean driving record.
• Ability to lead a team and manage priorities.
• CPR and First Aid certifications maintained; MAP certification required.

Responsibilities

• Oversee Site Managers and staff to ensure care delivery, staffing ratios, schedules, and deadlines.
• Assist in hiring, onboarding, training, performance management, and discipline.
• Remove barriers and solve operational issues to maintain continuity of care.
• Collaborate on ISP development and monitor transitions from facilities.
• Maintain licensing and regulatory compliance through audits and education.
• Serve as liaison between departments, DDS Service Coordinators, vendors, state agencies, and families.
• Participate in on-call coverage and weekly reporting for program safety.
• Foster a collaborative, safe team environment focused on participant needs.

Skills

Leadership

Communication

Team management

Education

Bachelor's degree in related field

Job description

New Ways Services – ABI Division is seeking a Program Coordinator to oversee two residential homes serving survivors of acquired brain injury. You will supervise Site Managers and Direct Support Specialists, ensure high-quality care, promote a positive program culture, and coordinate with nursing and clinical staff to comply with federal, state, and organizational policies.

Salary is $55,000–$57,000 annually. Working Monday through Friday, 8am–4pm (40 hours).