Program Coordinator

Mwiah; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid parental leave

Training and development programs

Job summary

Cencora, Inc. is seeking a Program Coordinator to support the ICS Account Management team with data analysis and documentation. You will prepare client reviews, dashboards, and assist account managers with orders and issue resolution.

The role emphasizes process improvement, cross-functional collaboration, and the ability to manage multiple projects in a remote United States setting.

Qualifications

• Normally requires a minimum of four (4) years progressively responsible and related experience.
• Excellent customer service and relationship-building skills.
• Good analytical, organizational and problem-solving skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Gather and analyze data needed by clients and provide meaningful assessments.
• Prepare client business review presentations and maintain program documentation.
• Construct monthly client dashboards and assist with order management.
• Identify process improvement opportunities and implement solutions.

Skills

Customer service

Data analysis

Problem-solving

Excel

PowerPoint

Written communication

Education

Bachelor's degree in business or related field

Tools

Salesforce

ASW

BaaN

Job description

## Program CoordinatorPostuler: Carrollton, TX: Temps Plein: Publié aujourd'hui: R2618126Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Shift details:** 8:00am until 5:00pm CST **Location:** Remote - United States This position is fully remote and open to candidates who reside and are authorized to work anywhere in the United States. The Account Coordinator plays a critical role in supporting the ICS Account Management team by assisting with day-to-day department operations and contributing to successful program performance. In addition, the Account Coordinator will help identify process improvement opportunities and participate in implementing operational and program enhancements. **Responsibilities:** * Responsible for gathering and analyzing data needed by clients and providing meaningful and accurate assessments.* Contributes to the creation, documentation and maintenance of standard operating guidelines, procedures, templates and tools.* Prepares client business review presentations, maintains program documentation such as statements of work, and manages all annual client fee schedule cost adjustments.* Looks for opportunities to standardize and simplify documentation and procedures across programs.* Constructs monthly client dashboards.* Assist Account Managers with order management, sample programs and resolving client and customer issues/concerns.* Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions. **Required Experience:** * Normally requires a minimum of four (4) years progressively responsible and related experience.* Excellent customer service and relationship-building skills.* Good analytical, organizational and problem-solving skills.* Capable of evaluating business problems and applying experience and knowledge to identify appropriate and effective solutions.* Ability to simultaneously manage multiple projects diverse in scope and complexity.* Excellent oral and written communication skills; Good presentation skills.* Ability to resourcefully gather, analyze, interpret and distill data and provide comprehensive assessments.* Interact frequently with interdepartmental associates and management to implement solutions that are often time-sensitive.* Proficient in Microsoft Office Suite, especially Excel, PowerPoint, Word and Outlook. **Preferred Experience**: * Working knowledge of third-party logistics, warehousing or supply chain support services.* Experience serving in a client or customer service capacity, or relevant client-facing experience* Adept at using or quickly learning various ERP, CRM and reporting systems, including Salesforce, ASW and BaaN.* Accustomed to following standard departmental and operational procedures, including robust quality measures.* Ability to manage competing priorities effectively* Ability to collaborate effectively with different work styles and personalities **Education**:* Bachelor's degree in business, operations, agriculture, animal science, customer service, or a related field, or equivalent experience required. **Required experience:*** Less than 2 years of experience in customer service, customer operations, administrative support, service processing, or a related field required. **Nice to Have:*** Background in customer service, contact center operations, CRM systems, or operational support preferred.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora