Program Coordinator

World Courier; Carrollton (TX); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Paid leave and family support

Professional development

Job summary

Cencora, Inc. is seeking an Account Coordinator to support the ICS Account Management team. The role involves data gathering and analysis, creating documentation, and maintaining statements of work and client dashboards. You will assist with order management and resolve client concerns while identifying process improvements.

The position emphasizes strong customer service, communication, and cross-functional collaboration within a remote, nationwide US context.

Qualifications

• Minimum four years of related experience in customer operations or service processing.
• Strong customer service and relationship-building abilities.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to manage multiple projects with varying priorities.
• Proficient in Microsoft Office, especially Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Gather and analyze data needed by clients and provide meaningful assessments.
• Create and maintain standard operating guidelines, templates, and tools.
• Prepare client business review presentations and manage statements of work.
• Construct monthly client dashboards and assist with order management and issue resolution.
• Identify and implement process improvements across programs.

Skills

Customer service

Relationship building

Analytical thinking

Problem solving

Communication skills

Education

Bachelor's degree in business or related field

Tools

Salesforce

CRM systems

ERP systems

BaaN

ASW

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Shift details:** 8:00am until 5:00pm CST**Location:** Remote - United StatesThis position is fully remote and open to candidates who reside and are authorized to work anywhere in the United States.The Account Coordinator plays a critical role in supporting the ICS Account Management team by assisting with day-to-day department operations and contributing to successful program performance. In addition, the Account Coordinator will help identify process improvement opportunities and participate in implementing operational and program enhancements.**Responsibilities:*** Responsible for gathering and analyzing data needed by clients and providing meaningful and accurate assessments.* Contributes to the creation, documentation and maintenance of standard operating guidelines, procedures, templates and tools.* Prepares client business review presentations, maintains program documentation such as statements of work, and manages all annual client fee schedule cost adjustments.* Looks for opportunities to standardize and simplify documentation and procedures across programs.* Constructs monthly client dashboards.* Assist Account Managers with order management, sample programs and resolving client and customer issues/concerns.* Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions.**Required Experience:*** Normally requires a minimum of four (4) years progressively responsible and related experience.* Excellent customer service and relationship-building skills.* Good analytical, organizational and problem-solving skills.* Capable of evaluating business problems and applying experience and knowledge to identify appropriate and effective solutions.* Ability to simultaneously manage multiple projects diverse in scope and complexity.* Excellent oral and written communication skills; Good presentation skills.* Ability to resourcefully gather, analyze, interpret and distill data and provide comprehensive assessments.* Interact frequently with interdepartmental associates and management to implement solutions that are often time-sensitive.* Proficient in Microsoft Office Suite, especially Excel, PowerPoint, Word and Outlook.**Preferred Experience**:* Working knowledge of third-party logistics, warehousing or supply chain support services.* Experience serving in a client or customer service capacity, or relevant client-facing experience* Adept at using or quickly learning various ERP, CRM and reporting systems, including Salesforce, ASW and BaaN.* Accustomed to following standard departmental and operational procedures, including robust quality measures.* Ability to manage competing priorities effectively* Ability to collaborate effectively with different work styles and personalities**Education**:* Bachelor's degree in business, operations, agriculture, animal science, customer service, or a related field, or equivalent experience required.**Required experience:*** Less than 2 years of experience in customer service, customer operations, administrative support, service processing, or a related field required.**Nice to Have:*** Background in customer service, contact center operations, CRM systems, or operational support preferred.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitFull time# ********Equal Employment Opportunity********#Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# ******Affiliated Companies******Affiliated Companies: Integrated Commercialization, LLCCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers