Program Coordinator

CLEAResult; Augusta (ME); On-site; USD 50,861,000 - 71,778,000; Full time

Job summary

CLEAResult in Maine is seeking a Program Coordinator to ensure smooth delivery of residential program services. You will support daily operations, coordinate activities, and manage data entry and reporting for program participants and partners.

The role emphasizes accurate documentation, customer communication, and timely reporting, with opportunities to contribute to process improvements and data-driven decision making.

Qualifications

• 1-3 years of relevant work experience is preferred.
• Associate's degree is preferred.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent customer service skills and communication abilities.
• Ability to work with minimal supervision and report progress clearly.

Responsibilities

• Provide day-to-day operational support for program activities, including communications, coordination, and documentation.
• Navigate established program workflows, policies, and procedures to ensure compliant program delivery.
• Review project documentation, reports, and deliverables for accuracy and completeness.
• Enter, modify, and track data via multiple web-based applications.
• Perform intermediate calculations and analysis in Microsoft Excel.
• Assemble client/internal deliverables and respond to client requests with monthly and other program reports.
• Field and resolve customer concerns via phone/email to maintain high satisfaction.
• Oversee timelines, system functionality, and drive process improvements.
• Review and interpret existing data reports to derive actionable insights for operations leadership.

Skills

Customer service

Microsoft Office Suite

Education

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

About Us

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual… To join our team as a Program Coordinator! Program support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program support staff roles often encompass multiple areas including; data management, metrics and reporting. This role will be supporting Maine residentialprograms to ensure the execution of normal program functions, including qualifying customers for program participation, responding to inquiries from customers and program partners, producing monthly and reports, and other duties as assigned.

Preferred living in Maine / New England

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.

For this exciting career opportunity, you’re a great fit if you can…

• Provide day-to-day operational support for program activities, including communications, coordination, and documentation
• Navigate established program workflows, policies, and operational procedures to ensure consistent and compliant program delivery
• Review project documentation, reports, and deliverables to ensure accuracy and completion
• Enter, modify, and track data via multiple web-based applications
• Perform intermediate level calculations and analysis in Microsoft Excel
• Assemble client and/or internal deliverables and respond to client requests, including creating monthly and other program reports for clients
• Field and resolve customer concerns via phone / email, ensuring high levels of customer satisfaction
• Oversee timelines, address system functionality and drive process improvements
• Review and interpret existing data reports and derive actionable insights and process improvements to operations leadership, as appropriate

In this exciting career opportunity, you will have…

• 1-3 years of relevant work experience
• Associate's degree preferred
• Strong proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong customer service skills
• Ability to work with minimal supervision and communicate progress of task completion

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$17.75 - $25.05 Currency USD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

OUR MISSION

We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.