Program Associate: Donor Services & Systems

Idealist; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Tulsa Community Foundation invites applications for the Program Associate – Business Process and Donor Services. The role focuses on database administration, donor communications, and fund administration to support grant, scholarship, and emergency relief programs.

Responsibilities include improving workflows, creating dashboards, managing donor portals, and handling contributions with accuracy. Strong collaboration with staff and stakeholders is essential to deliver timely acknowledgments and

Qualifications

• Bachelor’s Degree required in business administration, communications or related field.
• 3-5 years related experience with nonprofit or community organization preferred.
• Experience in application management preferred.
• Proficiency with Microsoft Office Suite and data entry.

Responsibilities

• Evaluate and improve workflows for applications and fund distributions within Blackbaud RE NXT, NPact and related platforms.
• Develop program management guidelines and documentation for staff training.
• Create dashboards to support metrics and reporting requirements.
• Manage donor portal (Community Portal) and website integration.
• Implement and manage registration portals (RE NXT) for fundraising events.
• Maintain Campaigns, Appeals and Membership modules in RE NXT.
• Support transition from hosted/local platforms to cloud-based platforms.
• Review contributions, administer database and prepare donation forms.
• Review tax receipts and acknowledgment letters for timeliness.
• Support donor fundraising and grant-making activities.
• Apply stewardship policies using best practices.
• Maintain scholarship and emergency disaster relief program data.

Skills

Microsoft Office Suite

Education

Bachelor’s Degree

Tools

RE NXT

NPact Foundation Cloud

Spectrum

Blackbaud Merchant Services

Job description

Tulsa Community Foundation invites applications for the Program Associate – Business Process and Donor Services. The role focuses on database administration, donor communications, and fund administration to support grant, scholarship, and emergency relief programs.

Responsibilities include improving workflows, creating dashboards, managing donor portals, and handling contributions with accuracy. Strong collaboration with staff and stakeholders is essential to deliver timely acknowledgments and