Program Assistant, Online Degree Programs (Remote)

University of San Diego; San Diego (CA); Hybrid; USD 31,000 - 34,000; Full time

Job summary

The University of San Diego seeks a Program Assistant for Online Degree Programs within Professional and Continuing Education. The role supports information and enrollment for degree programs, answering calls, processing registrations, transcripts, and coordinating online program activities.

Remote arrangements are considered; full-time, temporary with an anticipated end date of 2027-12-31. USD emphasizes strong communication, organization, and customer service to serve enrolled students and

Qualifications

• High school diploma required; bachelor’s degree is preferred. Substitution: College education may substitute for experience at the rate of 2 years of higher education is equivalent to 1 year of work experience.
• Minimum two years of related experience required, at least 1 year of which must be in a position involving customer service, critical thinking, and analytical skills. Substitution: College education may substitute for experience at the rate of 2 years of higher education is equivalent to 1 year of work experience.
• Bachelor’s degree is preferred.

Responsibilities

• Create Course Reference Numbers every semester.
• Create and maintain faculty assignment sheets.
• Collect textbook information and create textbook lists.
• Set up term and refund schedules each semester.
• Update Student Success Center (SSC) information each semester.
• Maintain an up-to-date academic progress tracking document for all assigned programs.
• Update academic calendars.
• Update all registration and commencement communications.
• Follow up with students on balances/manage revenue report.
• Process discount requests.
• Support management of internal CRM system and all items pertaining to students and alumni.
• Enroll students and support overall onboarding of new students each semester.
• Create itemized statements, fee schedules, degree plans, and enrollment verification letters for students when requested.
• Manage student deferral and account hold processes.
• Manage email and text communications to students.
• Check final grades and generate academic standing letters for signature.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multitasking

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM system

Microsoft Word

Microsoft Excel

Job description

The University of San Diego seeks a Program Assistant for Online Degree Programs within Professional and Continuing Education. The role supports information and enrollment for degree programs, answering calls, processing registrations, transcripts, and coordinating online program activities.

Remote arrangements are considered; full-time, temporary with an anticipated end date of 2027-12-31. USD emphasizes strong communication, organization, and customer service to serve enrolled students and