Program Assistant I ORTHO Clinic Position Control Number PA1-22-120-03

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

U.M. FDSP Associates seeks a Program Assistant to provide clerical support for dental clinic operations. You will schedule and confirm appointments, communicate with patients, residents, students, and staff, and support orderly front-desk workflows.

The role emphasizes accuracy, customer service, and adherence to university policies, with duties spanning billing, scheduling, and daily office tasks in a clinical setting.

Qualifications

• High school diploma or GED; 1–3 years of related experience.
• Related education may be substituted for experience on a year-for-year basis.
• Knowledge of standard office procedures; ability to operate computers and other office machines.

Responsibilities

• Answer front desk calls and distribute messages; answer questions.
• Provide excellent customer service to patients arriving for appointments.
• Schedule appointments and resolve scheduling conflicts, including emergencies.
• Confirm next-day appointments with patients.
• Verify insurance or medical assistance is in force and obtain pre-authorization when needed.
• Inform patients of charges and any balances due before services.
• Process payments, receipts, and related transactions; reconcile daily receipts.
• Handle day-to-day payment transactions and liaise with Patient Account activities.
• Follow policies and procedures to ensure accurate billing and deposits.

Skills

Customer service

Scheduling

Attention to detail

Oral and written instructions

Communication

Education

High school diploma or GED

Tools

Fax machine

Calculator

Telephone system

Job description

U.M. FDSP Associates is a non-profit affiliate of theUniversity of Maryland School of Dentistry.U.M. FDSP Associates is the organization that provides patient carefocused staffing for the clinic operations so that faculty and students mayprovide patient care to the general public.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off:Generous paid vacation, sick leave, and personal days, plus 17 paidFederal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgivingoff, as well as a full winter break from Christmas Day through New Year’sDay.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-termdisability, and life insurance options.
• Retirement: 401(k)with a competitive employer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical supportfor dental clinic operations. The personin this position will schedule and confirm appointments and work directly withpatients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsiblefor telephone coverage of the front desk, taking and distributing messages, andanswering all callers’ questions.
• Providesexcellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival.
• Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments.
• Confirmsappointments with patients for the next business day.
• Verifiescontact information and that insurance or medical assistance are still in force.
• Getsinsurance pre-authorization of coverage.
• Informspatient of today's charges and any previous balance due before any service isrendered.
• Requestspayment for any procedures in accordance with the University of Maryland DentalSchool's policies and procedures guidelines.
• Respondsto inquiries about patient's accounts.
• Requestspayment when account is delinquent; may assist Patient Account Specialist tocorrect errors when necessary.
• Handles day-to-daypayment transactions makes changes; receives checks; processes credit cardtransactions; issues receipts; validates parking.
• Processesand reconciles daily receipt with AxiUM daily ledger and deposit receipts intothe night deposit box.

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3years’ related experience. Relatededucation may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able tooperate computers and other office machines, such as fax, calculator, answeringtelephones, as well greeting visitors and so on. Skill in filing documents according toalphabetic and numeric sequences; in operating manual and automated officeequipment; Ability to apply close attention to detail in performing routineclerical tasks. Ability to follow oraland written instructions. Ability tomaintain effective work relationships.