Faculty Practice Business Manager Position Control Number BM-22-700-01

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Time Off

Health Coverage

Retirement 401(k) with match

Normal business hours Monday–Friday

Job summary

U.M. FDSP Associates seeks a Front Desk Supervisor to support the clinical operation by overseeing core business functions such as accounts receivable, payable, and purchases.

This role reports to the Faculty Practice Manager and emphasizes service quality and efficient front office operations. The position requires a Bachelor’s degree and two years in fee-for-service operations, with supervisory experience.

Qualifications

• Bachelor’s degree in a related field and two years of experience in a fee-for-service operation.
• At least one year experience supervising and training employees.
• Excellent oral and written communications skills.
• A working knowledge of Excel and Word software.
• Knowledge of enterprise-wide computer applications.

Responsibilities

• Oversee accounts receivable, payable, purchases and related functions to support clinical operations.
• Supervise front desk staff, ensuring professional attire and courteous service.
• Ensure OSHA guidelines, PPE, and clean, orderly reception areas.
• Coordinate patient scheduling and onboarding, improve registration and payment processes.

Skills

Oral communication

Written communication

Independent task execution

Supervision and training

Education

Bachelor’s degree in a related field

Tools

Excel

Word

Enterprise-wide software

Job description

U.M. FDSP Associates is anon-profit affiliate of the University of Maryland School of Dentistry.U.M. FDSP Associates is the organization that provides patient carefocused staffing for the clinic operations so that facultyand students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off: Generous paid vacation,sick leave, and personal days, plus 17 paid Federal holidays. EnjoyThanksgiving Day and the Friday after Thanksgiving off, as well as a fullwinter break from Christmas Day through New Year’s Day.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-termdisability, and life insurance options.
• Retirement: 401(k) with a competitiveemployer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

SUMMARY:

Reports to the Faculty Practice Manager, is responsible for accounting, budget and business management functions. Supports the clinical operation by overseeingcore business functions related to accounts receivable, payable, purchases andthe like.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Front Desk Supervisor

Customer Service:

• Implements cultureprojecting an interest in serving others - friendly, courteous, helpful,and responsive front office staff
• Ensures professionalattire worn by front office staff
• Ensure compliance withOSHA Guidelines including PPE

Monitors PerformanceParameters of Practice and Staff:

• Ensure front office andreception space in clean, neat, and orderly condition
• Ensure front office andreception equipment and furniture maintained, clean, and up to date
• Ensures optimization ofall patient schedules
• Make sure providerschedules are booked
• Maximize support for newpatient onboarding for entire practice
• Simplify registration
• Complete accurateinformation
• Manage timely labpick-up and delivery for entire practice
• Maximize insuranceprocessing support for entire practice
• Ensurespre-authorizations submitted same day as treatment plan approved
• Ensures communicationswith patients upon receipt of pre-authorizations from insurance company
• Review payment optionsand establish payment plans
• Ensures proceduressubmitted to insurance on day of service
• Includes dentalinsurance processing
• Ensures optimalcollections process for entire practice
• Ensures optimalinsurance processing
• Ensures compliance ofcollection of patients portion on day of service
• Timely and appropriateadjustments

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a related field andtwo years of experience in a fee for service operation. At least one year experience supervising andtraining employees. Additionalexperience may be substituted for some or all of the education requirement. Excellentoral and written communications skills.A working knowledge of Excel and Word software. Knowledge of enterprise-wide computerapplications.

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks followingstated procedures. Skill in applyingbasic analytical skills to problems where clear precedent may not exist. Thorough knowledge of and skill in applyingoffice practices and procedures, principles of office management andsupervision. Skill in planning andcoordinating clerical work; in motivating and providing guidance andinstruction to clerical personnel.Ability to interpret and apply departmental policies and procedures toeveryday situations. Ability

to establish and evaluate clerical methods and procedures;to negotiate resolution to scheduling and procedural problems; to communicateeffectively both orally and in writing; to establish and maintain effectivework relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Incumbentsmust be available as dictated by the business needs of the programs.

This job description is designed to give an outline ofwhat job duties are expected of this position.As an outline it does not fully describe or limit the extent of theposition’s duties. The Corporation andits supervisors may amend the job description as it deems necessary, withoutadvance notice. The job description isnot intended to create an employment contract and should not be construed assuch.