Program Assistant I Pre-Doc Clinic GP2 Position Control Number PA1-22-302-02

U M FDSP Associates PA; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

U.M. FDSP Associates seeks a Program Assistant to provide multi-task clerical support for dental clinic operations and to schedule and confirm appointments. The role interacts with patients, residents, pre-doctoral students, and staff to ensure smooth clinic flow.

The position requires a high school diploma (GED acceptable) and 1–3 years of related experience, with strong customer service, time management, and computer skills. Normal hours are Monday–Friday in a clinical office setting.

Qualifications

• Knowledge of standard office procedures and ability to operate computers and office equipment.
• Ability to maintain attention to detail in routine clerical tasks.
• Strong communication and interpersonal skills for assisting patients and staff.

Responsibilities

• Front desk telephone coverage and message distribution.
• Provide excellent patient service and notify faculty of arrivals.
• Schedule and adjust appointments, including emergencies and conflicts.
• Confirm next-day appointments and verify patient contact and insurance information.
• Assist with patient billing inquiries and basic payment processing.
• Reconcile daily receipts and handle routine office transactions.

Skills

Customer service

Scheduling appointments

Front desk operations

Telephone handling

Computer literacy

Education

High school diploma or GED

Job description

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of theUniversity of Maryland School of Dentistry.U.M. FDSP Associates is the organization that provides patient carefocused staffing for the clinic operations so that faculty and students mayprovide patient care to the general public.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off:Generous paid vacation, sick leave, and personal days, plus 17 paidFederal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgivingoff, as well a full winter break from Christmas Day through New Year's Day.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-termdisability, and life insurance options.
• Retirement: 401(k)with a competitive employer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical supportfor dental clinic operations. The personin this position will schedule and confirm appointments and work directly withpatients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. 1.Responsiblefor telephone coverage of the front desk, taking and distributing messages, andanswering all callers’ questions.
2. 2.Providesexcellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival.
3. 3.Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments.
4. 4.Confirmsappointments with patients for the next business day.
5. 5.Verifiescontact information and that insurance or medical assistance are still in force.
6. 6.Getsinsurance pre-authorization of coverage.
7. 7.Informspatient of today's charges and any previous balance due before any service isrendered.
8. 8.Requestspayment for any procedures in accordance with the University of Maryland DentalSchool's policies and procedures guidelines.
9. 9.Respondsto inquiries about patient's accounts.
10. 10.Requestspayment when account is delinquent; may assist Patient Account Specialist tocorrect errors when necessary.
11. 11.Handles day-to-daypayment transactions makes changes; receives checks; processes credit card transactions;issues receipts; validates parking.
12. 12.Processesand reconciles daily receipt with AxiUM daily ledger and deposit receipts intothe night deposit box.

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3years’ related experience. Relatededucation may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able tooperate computers and other office machines, such as fax, calculator, answeringtelephones, as well greeting visitors and so on. Skill in filing documents according toalphabetic and numeric sequences; in operating manual and automated officeequipment; Ability to apply close attention to detail in performing routineclerical tasks. Ability to follow oraland written instructions. Ability tomaintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline ofwhat job duties are expected of this position.As an outline it does not fully describe or limit the extent of theposition’s duties. UM FDSP Associates, andits supervisors may amend the job description as it deems necessary, withoutadvance notice. The job description isnot intended to create an employment contract and should not be construed assuch.