Patient Accounts Specialist AGD Clinics Position Control Number PAS-26-200-01

U M FDSP Associates PA; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Time Off

Health Coverage

401(k) match

Weekdays

Job summary

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry, providing patient care–focused staffing for clinic operations.

The role supports reconciliation of patient accounts receivable and collection activities, ensuring accurate coordination of dental benefits and timely payments. The candidate will work with the business team to manage administrative duties, maintain confidentiality, and meet tight deadlines while delivering reliable billing support to

Qualifications

• High school diploma or GED; 3 years of related dental billing experience.
• Experience reconciling patient accounts and collections.
• Strong attention to detail and discretion with confidential information.

Responsibilities

• Monitor, review and reconcile patient accounts and statements.
• Handle all account correspondence for the assigned clinic.
• Set up and modify patient payment plans.
• Address account adjustments.
• Audit patient records to ensure balances are accurate.
• Meet with patients/providers to process forms and review balances.
• Coordinate with Business Manager and front desk staff for insurance documentation.

Skills

Billing

Dental billing

Communication

Attention to detail

Discretion

Education

High school diploma / GED

Job description

U.M. FDSPAssociates is the organization that provides patient care focusedstaffing for the clinic operations so that faculty and studentsmay provide patient care to the general public.

U.M. FDSP Associates is a non-profit affiliate of the University of MarylandSchool of Dentistry. U.M. FDSP Associates is the organization thatprovides patient care focused staffing for the clinic operations sothat faculty and students may provide patient care to the generalpublic.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off: Generous paid vacation,sick leave, and personal days, plus 17 paid Federal holidays. EnjoyThanksgiving Day and the Friday after Thanksgiving off, as well as a fullwinter break from Christmas Day through New Year's Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitiveemployer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

Reporting directly to the BusinessManager, the candidate will work with necessary members of the business teamand clinic providers to reconcile and maintain all patient accounts receivablesand monitor all collections of patient and dental insurance payments. Thesuccessful candidate will support the administrative needs of patient dental insuranceplans by ensuring the coordination of dental benefits are accurate andconsidered as part of the financial planning.

Responsible for a variety ofoperational and administrative duties, such as serving as a liaison between dentalinsurance carriers, dental staff and faculty and dental patients to resolve anyconcerns and maintain a positive working relationship. The successful candidatewill have a strong attention to detail while providing support to the dental patients,dental insurance and dental business team. You will always work under tightdeadlines while ensuring confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1.Monitor,review and reconcile patient accounts. Review patient statements, as necessary.Will be necessary to review outstanding balances on both patient side and insurance side.
• 2.Handlesall account correspondence for assigned clinic. May contact patient directlyfor past due balance, payment plans, or to collect coinsurance or private payamounts.
• 3.Setup and modify patient payment plans
• 4.Addressaccount adjustments.
• 5.Auditpatient records to ensure balances are accurate and charged correctly
• 6.Meetwith patients and/or providers to process forms, review accounts, establishpayment plans, answer questions regarding balances (insurance and/or privatepay)
• 7.Communicatewith Business Manager regarding patient issues and collections.
• 8.Coordinatewith Business Managers and front desk staff for insurance-requireddocumentation and paperwork/x-rays

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3years’ related billing experience, preferably in a dental office setting. Related education may be substituted forexperience on a year for year basis.

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks. Skill in applying basic analytical skills toproblems where clear precedent may not exist.Skill in organizing and executing multiple assignments under specifictime constraints. Ability to communicateeffectively orally and in writing.Ability to handle sensitive and confidential matters with discretion andtact.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outlineof what job duties are expected of this position. As an outline it does not fully describe orlimit the extent of the position’s duties.UM FDSP Associates P.A. and itssupervisors may amend the job description as it deems necessary, withoutadvance notice. The job description isnot intended to create an employment contract and should not be construed as such.