Patient Accounts Specialist AGD Clinics Position Control Number PAS-26-200-01

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

UM FDSP Associates is seeking a detail-oriented Billing Specialist to reconcile patient accounts and coordinate dental insurance payments. You will liaise with the dental staff, faculty, and patients to ensure accurate balances and timely collections.

Responsibilities include handling all account correspondence, setting up payment plans, and auditing patient records, while maintaining confidentiality under tight deadlines. A strong attention to detail and communication skills are essential.

Qualifications

• High school diploma or GED with 3 years of related billing experience, preferably in dental office settings.
• Ability to communicate effectively in writing and verbally.
• Ability to handle confidential information with discretion and tact.

Responsibilities

• Monitor, review and reconcile patient accounts and statements.
• Handle all account correspondence for the clinic, including past due balances.
• Set up and modify patient payment plans.
• Address account adjustments as needed.
• Audit patient records for balance accuracy and proper charges.
• Meet with patients or providers to review balances and payment plans.
• Coordinate with Business Manager and front desk on insurance documentation.
• Maintain relationships with dental staff, faculty, and patients to resolve concerns.

Skills

Attention to detail

Communication skills

Time management

Education

High school diploma

Tools

Medical billing software

Dental insurance knowledge

Job description

U.M. FDSPAssociates is the organization that provides patient care focusedstaffing for the clinic operations so that faculty and studentsmay provide patient care to the general public.

U.M. FDSP Associates is a non-profit affiliate of the University of MarylandSchool of Dentistry. U.M. FDSP Associates is the organization thatprovides patient care focused staffing for the clinic operations sothat faculty and students may provide patient care to the generalpublic.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off: Generous paid vacation,sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Reporting directly to the Business Manager, the candidate will work with necessary members of the business team and clinic providers to reconcile and maintain all patient accounts receivables and monitor all collections of patient and dental insurance payments. The successful candidate will support the administrative needs of patient dental insurance plans by ensuring the coordination of dental benefits are accurate and considered as part of the financial planning.

Responsible for a variety of operational and administrative duties, such as serving as a liaison between dental insurance carriers, dental staff and faculty and dental patients to resolve any concerns and maintain a positive working relationship. The successful candidate will have a strong attention to detail while providing support to the dental patients, dental insurance and dental business team. You will always work under tight deadlines while ensuring confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.Monitor,review and reconcile patient accounts. Review patient statements, as necessary.Will be necessary to review outstanding balances on both patient side and insurance side.

2.Handlesall account correspondence for assigned clinic. May contact patient directlyfor past due balance, payment plans, or to collect coinsurance or private payamounts.

3.Setup and modify patient payment plans

4.Addressaccount adjustments.

5.Auditpatient records to ensure balances are accurate and charged correctly

6.Meetwith patients and/or providers to process forms, review accounts, establishpayment plans, answer questions regarding balances (insurance and/or private pay)

7.Communicatewith Business Manager regarding patient issues and collections.

8.Coordinatewith Business Managers and front desk staff for insurance-requireddocumentation and paperwork/x-rays

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3years’ related billing experience, preferably in a dental office setting. Related education may be substituted forexperience on a year for year basis.

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks. Skill in applying basic analytical skills to problems where clear precedent may not exist. Skill in organizing and executing multiple assignments under specific time constraints. Ability to communicate effectively orally and in writing. Ability to handle sensitive and confidential matters with discretion and tact.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position’s duties. UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.