Program Assistant II Faculty Practice Clinic Position Control Number PA2-22-700-02

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Time Off

Health Coverage

Retirement

Work Schedule

Job summary

UM FDSP Associates PA is a non-profit affiliate of the University of Maryland School of Dentistry. The organization provides staff for dental clinic operations to support faculty and students in delivering patient care.

The role involves clerical support, patient interactions, billing tasks, and coordination with residents and staff. Normal schedule is Monday through Friday with potential overtime and shift variations.

Qualifications

• High school diploma or GED required with 3+ years related experience.
• Ability to operate standard office equipment and follow procedures.

Responsibilities

• Answer front desk calls, take messages, and direct inquiries.
• Provide courteous patient service and escort guests as needed.
• Assist with student orientation tours and training tasks.
• Schedule appointments and manage conflicts, including emergencies.
• Verify insurance details and collect balances before service.
• Process claims and reconciling daily receipts with ledgers.
• Handle daily payment transactions and issue receipts.
• Send account communications and arrange payments or plans.
• Follow up with insurers on unpaid claims and file reconsiderations as needed.
• Maintain organization and support clinic operations under supervision.

Skills

Customer service

Telephone etiquette

Billing and payments

Office procedures

Data entry

Education

High school diploma or GED

Tools

Office equipment (fax, calculator, computers)

Job description

U.M. FDSP Associates is a non-profit affiliate of theUniversity of Maryland School of Dentistry. U.M. FDSP Associates isthe organization that provides patient care focused staffing for theclinic operations so that faculty and students may provide patientcare to the general public.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off:Generous paid vacation, sick leave, and personal days, plus 17 paidFederal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgivingoff, as well as a full winter break from Christmas Day through New Year’sDay.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-termdisability, and life insurance options.
• Retirement: 401(k)with a competitive employer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

Provides multi-task clerical support for dental clinicoperations. Works directly withpatients, residents, pre-doctoral students, and staff. Supports billing and collections efforts underdirection of Office Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1.Responsiblefor telephone coverage of the front desk, taking and distributing messages, andanswering all callers’ questions.
• 2.Providesexcellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival. Provides tours of clinic facilities to specialguests and provides generally a hospitable environment for all patients andguests.
• 3.AssistsOffice Administrator with Student Orientation process. Conducts student orientation tours. Conducts exit interviews. Assists with training students on the clinicalpolicies.
• 4.Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments. Makes anynecessary arrangements for patients’ special needs. Confirms appointments with patients for thenext business day.
• 5.Verifiescontact information and that insurance or medical assistance are still in force. Obtains insurance pre-authorization ofcoverage. Informs patient of today'scharges and any previous balance due before any service is rendered.
• 6.Completesclaims coding and submission on a bi-weekly basis for assigned clinic withdirection from Office Administrator.
• 7.Requests payment for any procedures inaccordance with the University of Maryland Dental School's policies andprocedures guidelines. Responds toinquires about patient's account. Requests payment when account is delinquent. Underdirect supervision performs account reconciliations.
• 8.Undirect supervision, handles day to day payment transactions makes change;receives checks; processes credit card transactions; issues receipts; writesoutcome assessments for identified accounts.
• 9.Under direct supervision, handles allaccount correspondence for assigned clinic. May contact patient directly forpast due balance, payment plans, or to collect coinsurance or private payamounts.
• 10.Undirect supervision, processes and reconciles daily receipt with AxiUM dailyledger and deposit receipts into the night deposit box.
• 11.Undirect supervision, follows up with insurance carriers on unpaid claims.Completes and files reconsideration requests to carriers with additionaldocumentation or corrections.

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3 ormore years’ related experience. Relatededucation may be substituted for experience on a year for year basis.

Knowledge of standard office procedures; must be able tooperate computer and other office machines, such as fax, calculator, answering telephones,as well greeting visitors and. Skilledin filing documents according to alphabetic and numeric sequences; in operatingmanual and automated office equipment; Ability to apply close attention todetail in performing routine clerical tasks.Ability to follow oral and written instructions. Ability to maintain effective workrelationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Overtime, weekend, on-call and shift workmay be required.

This job description is designed to give an outline ofwhat job duties are expected of this position.As an outline it does not fully describe or limit the extent of theposition’s duties. UM FDSP Associates PAand its supervisors may amend the job description as it deems necessary,without advance notice. The jobdescription is not intended to create an employment contract and should not beconstrued as such.