Program Assistant I

South Dakota State University; Brookings (SD); On-site; USD 34,000 - 42,000; Full time

Job summary

South Dakota State University’s Registrar’s Office is seeking a Program Assistant I to join our team and provide essential support for student registration and academic records maintenance. This position serves as a key resource for students and campus partners, with primary responsibilities focused on student withdrawals, registration petitions, and readmission from suspension from suspension.

The Registrar’s Office, also referred to as Records and Registration, is the guardian for official

Qualifications

• Knowledge of technology and common office software applications.
• Knowledge of technology systems and tools used to support daily operations.

Responsibilities

• Coordinate key administrative functions within the Registrar’s Office.
• Handle student withdrawals and petition processes (late drops, adds, refunds, fourth attempts, readmission).
• Support NCAA Division I athletic compliance by evaluating student-athlete records and eligibility.

Skills

Customer service

Attention to detail

Multitasking

Policy interpretation

Communication

Teamwork

Tools

Microsoft Office

Job description

South Dakota State University’s Registrar’s Office is seeking a Program Assistant I to join our team and provide essential support for student registration and academic records maintenance. This position serves as a key resource for students and campus partners, with primary responsibilities focused on student withdrawals, registration petitions, and readmission from suspension. The position also supports NCAA Division I athletic compliance by evaluating student-athlete academic records and eligibility, maintaining required documentation, and collaborating with the Athletic Department. In addition, the role responds to a variety of Registrar’s Office inquiries and helps identify opportunities to improve processes.

The Registrar’s Office, also referred to as Records and Registration, is the guardian for official institutional academic records. The office provides a variety of services and information to students, advisors, faculty and academic units in support of students achieving academic goals.

This position is located in Brookings, South Dakota.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities:

Responsible for coordinating key administrative functions within the Registrar’s Office, including student withdrawals, petition processes (late drops, adds, refunds, fourth attempts, and readmission following suspension), and athletic compliance. Provides comprehensive support for Registrar’s Office operations in alignment with SDSU’s educational mission and strategic priorities.

SDState offers a wide range of excellent benefits

including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities:

Knowledge of:

• Technology and common office software applications
• Technology systems and tools used to support daily operations

Skill & Ability to:

• Demonstrate adaptability, patience, efficiency, and empathy when working with others
• Interpret, apply, and communicate policies and procedures effectively
• Exercise sound judgement in determining when to resolve issues independently and when to **escalate** concerns
• Work collaboratively with colleagues while providing excellent customer service
• Manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing [e-mail]. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: [phone].