Program Assistant – Education & Training Support

Guilford Technical Community College

North Carolina

Hybrid

USD 32,000 - 42,000

Part time

14 days+

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Benefits offered by this job

Pension plan

Competitive benefits

Open and inclusive culture

Job summary

Guilford Technical Community College ( GTCC ) is seeking a dedicated Program Assistant to provide administrative and clerical support for the Industry and Trades Training department. You will handle client communications, schedule adjunct instructors, and assist with payroll, contracts, and documentation while coordinating with multiple internal teams.

The role requires strong Microsoft Office skills, two years of related experience, and a commitment to customer service.

Qualifications

Two years of related administrative experience.
Thorough knowledge of office practices and basic accounting to track budgets and expenditures.
Proficiency in Microsoft Office products and database software applications.

Responsibilities

Provide customer service and training support for Industry and Trades Training programs including inquiries and registrations.
Assist with follow-up and response to client requests for training.
Support marketing, outreach, and budget planning activities within the department.
Prepare course materials, contracts, and documents for distribution and filing.
Assist with payroll processes and auditing preparation.
Maintain confidentiality and a professional demeanor in communications.

Skills

Communication skills

Customer service

Multitasking

Education

Associate’s Degree in Business Administration or related field

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office

Word processing

Spreadsheets

Database software

Job description

Full Time/Part Time

Full Time/Part Time Part-time

Job Description

At Guilford Technical Community College ( GTCC ), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC , you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.The Program Assistant provides administrative and clerical support for the Industry and Trades Training department, including customized training, open enrollment, and self-supporting courses. Primary administrative responsibilities include serving as a point-of-contact for training clients, and providing follow-up and communication with client companies, students, adjunct instructors, and the general public. This person will work with other Industry & Trades Training staff to assess company and community training needs and to coordinate scheduling of adjunct instructors. Additional responsibilities include compiling course materials, delivering and retrieving course packets both on and off campus, and assisting with documentation related to payroll, hiring contracts, auditing, and reporting. This position provides general clerical support and reports to the Director of Industry & Trades Training.

Duties/Functions

Provide customer service and training support for Industry and Trades Training programs to include email, phone, and in person inquiries from the public, registration processes, class paperwork, and interactions with instructors.
Assist with follow-up and response to client requests for training.
Provide support to departmental activities including relationship building with local businesses, developing sales leads, identifying training opportunities, and assisting with budget planning and analysis.
Assist in determining training needs and the development of training plans.
Support marketing efforts by assisting with flyer distribution, website updates, and outreach activities.
Provide information to students, faculty, and community partners regarding course offerings and registration procedures.
Provide general clerical duties such as data processing, filing, copying.
Prepare and deliver course packets, contracts, and other documents as requested.
Assist with completing monthly payroll, and preparing files for auditing.
Maintain confidentiality and professional demeanor in all communications with clients, students, faculty, and staff.
Employ excellent communication and customer service skills.
Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
Accommodating a high volume of calls and inquiries.
Providing detailed documentation needed for state reporting and implementation
Coordinating and communicating with a large number of students, faculty, staff and administrators
Dealing with frequent interruptions.

Contacts

Industry and Trades Training staff and instructors-daily
Local business community and workforce partners- weekly
Internal GTCC departments to include finance, purchasing and Human Resources, ITS , weekly

Education Required

Associate’s Degree in Business Administration, Office Management or related field from an institutionally accredited college/university.

Education Preferred

Bachelor’s Degree in Business Administration, Office Management or related field from an institutionally accredited college/university.

Experience Required

Two years of related administrative experience.
Thorough knowledge of office practices, procedures and equipment to include basic accounting practices to track budget and expenditures.
Proficiency in Microsoft Office products and experience using word processing, developing spreadsheets, developing presentations, and using database software applications.
Experience coordinating a complex process that involves tracking, scheduling, and policy application.
Experience in client management skills.

Experience Preferred

Greater than two years of related administrative experience and a proven record of progressively responsible experience in administrative functions as described above.
Experience in a business training environment.
Experience working in an academic setting.

KSA Required