Program Assistant (Case Files)

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Hybrid; USD 35,000 - 41,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Case Files Analyst to manage, analyze, and respond to document requests for a government agency. You will operate a shared inbox, log and assign requests, assess who the requester is, and determine what information can be released under SOPs.

You will collaborate with program staff, review files, redact as directed, and support FOIA activities. A Bachelor’s Degree in Social Sciences or related field is preferred; 2+ years of experience

Qualifications

• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.
• Experience with sensitive documentation, understanding proper handling of PII and SOPs for release of information.
• Excellent written and verbal communications skills.
• Strong organizational skills and attention to detail.
• Experience working with underserved/vulnerable populations preferred.
• Experience with Microsoft Office (Outlook, Word, Excel and Access).

Responsibilities

• Manage a shared inbox that receives requests for information.
• Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand requester, information sought and what can be released under SOPs.
• Collaborate with program and customer staff to compile requested documents.
• Review files and redact information as directed by SOPs.
• Analyze complex or unique requests by reviewing previous scenarios and seeking guidance.
• Submit completed requests to the requestor based on timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects such as large document requests in litigation inquiries.
• Assist the FOIA team with processing requests and other tasks.

Skills

Document analysis

PII handling

SOP compliance

Microsoft Office

Education

Bachelor’s Degree in Social Sciences or related field

Tools

Outlook

Word

Excel

Access

Job description

Job Description

The Case Files Analyst is responsible for managing, analyzing, and submitting responses to document requests, in support of a government agency. Duties include:

• Manage a shared inbox that receives requests for information.
• Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
• Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents.
• Review files and redact information as directed by SOPs.
• Analyzes complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership.
• Submit completed requests to the requestor based on urgent or standard timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries.
• Assist the FOIA team with processing requests and other tasks as requested.

Education

Bachelor’s Degree in Social Sciences or relevant field preferred.

Qualifications

• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.
• Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information.
• Excellent written and verbal communications skills.
• Strong organizational skills and attention to detail.
• Experience working with underserved/vulnerable populations preferred.
• Experience with Microsoft Office (Outlook, Word, Excel and Access).

Salary

The likely hourly rate for this position is between $25.63 - $29.87. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Hours & Location

Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: USA DC Home Office (DCHOME)

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Applicant Screening Process

Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.