Program Assistant (Case Files)

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Flexible work weeks

Total Rewards package

Job summary

General Dynamics Information Technology (GDIT) is seeking a qualified Information Analyst to manage a shared inbox, log and track requests, and collaborate with program staff to compile documents for FOIA requests.

The role requires 3+ years of related experience, a Bachelor's degree in Social Sciences or a related field, and strong writing and organizational skills. Knowledge of SOPs for releasing information and handling PII is preferred.

Qualifications

• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.
• Experience with sensitive documentation and handling of PII according to SOPs.
• Excellent written and verbal communications skills.
• Strong organizational skills and attention to detail.
• Experience with Microsoft Office (Outlook, Word, Excel and Access).

Responsibilities

• Manage a shared inbox that receives requests for information. Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
• Collaborate with program and/or customer staff to compile the requested documents.
• Review files and redact information as directed by SOPs and analyze complex or unique requests.
• Submit completed requests to the requestor based on urgent or standard timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects such as fulfilling large document requests in response to litigation inquiries.
• Assist the FOIA team with processing requests and other tasks as requested.

Skills

Organizing

Teamwork

Writing

Education

Bachelor's Degree in Social Sciences or relevant field

Job description

Req ID: RQ228992

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: SCA

Skills:

• Organizing
• Teamwork
• Writing

Experience:

3 + years of related experience

Job Description

• Manage a shared inbox that receives requests for information. Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
• Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents.
• Review files and redact information as directed by SOPs. Analyzes complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership.
• Submit completed requests to the requestor based on urgent or standard timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries.
• Assist the FOIA team with processing requests and other tasks as requested.

Education

Bachelor's Degree in Social Sciences or relevant field preferred.

Qualifications

2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.

Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information.

Excellent written and verbal communications skills

Strong organizational skills and attention to detail

Experience working with underserved/vulnerable populations preferred.

Experience with Microsoft Office (Outlook, Word, Excel and Access).

The likely hourly rate for this position is between $25.63 - $29.87. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the US government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans