Program Assistant (7:00 AM-7:00 PM)

The Salvation Army USA Central Territory; Waukegan (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory seeks a Program Assistant to support the thrift store program and ensure compliance with its rehabilitation standards. You will help beneficiaries, maintain records, and assist in program operations within a residential/institutional setting.

Responsibilities include orientations, safety oversight, documentation, and coordinating activities, with equal emphasis on support and administrative duties in a mission-driven environment.

Qualifications

• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Ability to interpret technical instructions.
• Basic mathematical and reporting abilities.
• Strong interpersonal and conflict resolution skills.

Responsibilities

• Enforce house rules and maintain overall center security.
• Conduct new beneficiary orientations including facility tours.
• Lead weekly house meetings.
• Supervise medication calls and ensure proper documentation.
• Respond to beneficiary inquiries and emergencies.
• Complete incident reports and Safe From Harm documentation.
• Maintain daily reports and electronic data entries.
• Document program violations and incidents.
• Monitor and ensure program compliance.

Skills

Analytical thinking

Communication skills

Problem solving

Interpersonal skills

Instruction interpretation

Education

High School Diploma or Equivalent

Job description

Program Assistant- The Salvation Army

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. You will be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries' recovery journey.

What You’ll Do

Program Management

• Enforce house rules and maintain overall center security


• Conduct new beneficiary orientations including facility tours


• Lead weekly house meetings


• Supervise medication calls and ensure proper documentation


• Respond to beneficiary inquiries and emergencies


• Complete incident reports and Safe From Harm documentation


• Conduct regular bed checks

Beneficiary Support

• Implement and coordinate leisure time activities


• Provide safe transportation when needed


• Assist in resolving beneficiary problems


• Train and supervise work therapy assignments


• Assess and refer spiritual needs to Chaplain/Administrator


• Administer drug and alcohol screening tests as required

Administrative Duties

• Maintain daily reports and electronic data entries


• Document program violations and incidents


• Participate in professional development training


• Support center policies and procedures


• Monitor and ensure program compliance

Why Join Us

• Mission-driven work that supports programs in your community


• On-the-job training


• Team-oriented environment


• Employee Discount, Employee Assistance Program, and more!

Additional Information

Required

Education & Experience

• High School Diploma or Equivalent


• Previous managerial experience preferred


• Valid Driver's License with ability to qualify for Salvation Army insurance

Skills & Abilities

• Strong analytical and problem-solving capabilities


• Excellent communication and presentation skills


• Ability to interpret technical instructions


• Basic mathematical and reporting abilities


• Strong interpersonal and conflict resolution skills

Physical Requirements

• Manual dexterity for computer work


• Ability to lift/move up to 20 pounds


• Clear speaking, hearing, and vision abilities

Work Environment

• Residential institutional setting


• Quiet to moderate noise level


• Some warehouse/store exposure

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.