Program Assistant

The Salvation Army; Indianapolis (IN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, prescription drug, dental, & 

Vision & hearing coverage

Employer-paid life & AD&D insurance

Long-term disability coverage

Voluntary life & short-term disability

Paid vacation, sick time & holidays

Flexible spending accounts

403(b) retirement plan

Employer-funded pension plan

Job summary

The Salvation Army Thrift Store in Indianapolis, IN seeks a part-time Program Assistant to support program compliance, beneficiary services, and daily operations on the 2nd shift.

You will assist in enforcing house rules, orienting new beneficiaries, supervising medication calls, and coordinating incident reporting. The role includes beneficiary activities, safe transport, and administrative duties as needed.

Qualifications

• High School Diploma or Equivalent.
• Previous managerial experience preferred.
• Valid Driver's License with ability to qualify for Salvation Army insurance.
• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Ability to interpret technical instructions.
• Basic mathematical and reporting abilities.
• Strong interpersonal and conflict resolution skills.

Responsibilities

• Enforce house rules and maintain center security.
• Conduct beneficiary orientations and facility tours.
• Lead weekly house meetings and supervise medication calls.
• Respond to beneficiary inquiries and emergencies; complete incident reports.
• Document program violations and maintain daily reports; monitor compliance.
• Coach and supervise work therapy assignments; coordinate transport when needed.
• Assist in resolving beneficiary problems and refer spiritual needs when appropriate.

Skills

Analytical thinking

Problem solving

Communication skills

Presentation skills

Interpreting instructions

Numerical reporting

Interpersonal skills

Conflict resolution

Education

High School Diploma

Driver's License

Job description

Program Assistant

Location: Indianapolis, IN
Pay: $17.00 per hour
Job Type: Part Time
Schedule: 25 hours per week, Flexible Scheduling Required. Sunday - Saturday days, evening, weekends,
Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. Working on 2nd shift, you'll be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries' recovery journey.

What You’ll Do

Program Management

• Enforce house rules and maintain overall center security
• Conduct new beneficiary orientations including facility tours
• Lead weekly house meetings
• Supervise medication calls and ensure proper documentation
• Respond to beneficiary inquiries and emergencies
• Complete incident reports and Safe From Harm documentation
• Conduct regular bed checks

Beneficiary Support

• Implement and coordinate leisure time activities
• Provide safe transportation when needed
• Assist in resolving beneficiary problems
• Train and supervise work therapy assignments
• Assess and refer spiritual needs to Chaplain/Administrator
• Administer drug and alcohol screening tests as required

Administrative Duties

• Maintain daily reports and electronic data entries
• Document program violations and incidents
• Participate in professional development training
• Support center policies and procedures
• Monitor and ensure program compliance

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Qualifications

What You Need

Required

Education & Experience

• High School Diploma or Equivalent
• Previous managerial experience preferred
• Valid Driver's License with ability to qualify for Salvation Army insurance

Skills & Abilities

• Strong analytical and problem-solving capabilities
• Excellent communication and presentation skills
• Ability to interpret technical instructions
• Basic mathematical and reporting abilities
• Strong interpersonal and conflict resolution skills

Physical Requirements

• Manual dexterity for computer work
• Ability to lift/move up to 20 pounds
• Clear speaking, hearing, and vision abilities

Work Environment

• Residential institutional setting
• Quiet to moderate noise level
• Some warehouse/store exposure
• Position may require living in the ARC

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.