Program Assistant

The Salvation Army North & Central Illinois Division; Waukegan (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army North & Central Illinois Division is seeking a Program Assistant to support program management, beneficiary services, and administrative duties. You will enforce center rules, orientation for new beneficiaries, and supervise routine activities while ensuring compliance and safety.

Ideal candidates have a high school diploma and strong communication, problem-solving, and interpersonal skills. This on-site role offers on-the-job training and team-oriented environment.

Qualifications

• Strong analytical and problem-solving abilities.
• Clear communication and presentation skills.
• Good interpersonal skills with conflict-resolution capabilities.
• Ability to interpret procedures and report outcomes.
• Experience with basic math and reporting is a plus.

Responsibilities

• Enforce house rules and maintain center security.
• Conduct beneficiary orientations and tours.
• Lead weekly house meetings and document notes.
• Supervise medication calls and ensure proper documentation.
• Respond to inquiries and emergencies from beneficiaries.
• Complete incident reports and Safe From Harm paperwork.
• Maintain daily reports and electronic data entries.
• Support center policies, procedures, and compliance.

Skills

Analytical thinking

Problem solving

Communication

Presentation skills

Interpersonal skills

Conflict resolution

Education

High School Diploma or Equivalent

Job description

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. You will be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries' recovery journey.

Program Assistant- The Salvation Army

What You’ll Do

Program Management

• Enforce house rules and maintain overall center security
• Conduct new beneficiary orientations including facility tours
• Lead weekly house meetings
• Supervise medication calls and ensure proper documentation
• Respond to beneficiary inquiries and emergencies
• Complete incident reports and Safe From Harm documentation
• Conduct regular bed checks

Beneficiary Support

• Implement and coordinate leisure time activities
• Provide safe transportation when needed
• Assist in resolving beneficiary problems
• Train and supervise work therapy assignments
• Assess and refer spiritual needs to Chaplain/Administrator
• Administer drug and alcohol screening tests as required

Administrative Duties

• Maintain daily reports and electronic data entries
• Document program violations and incidents
• Participate in professional development training
• Support center policies and procedures
• Monitor and ensure program compliance

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Required

Education & Experience

• High School Diploma or Equivalent
• Previous managerial experience preferred
• Valid Driver's License with ability to qualify for Salvation Army insurance

Skills & Abilities

• Strong analytical and problem-solving capabilities
• Excellent communication and presentation skills
• Ability to interpret technical instructions
• Basic mathematical and reporting abilities
• Strong interpersonal and conflict resolution skills

Physical Requirements

• Manual dexterity for computer work
• Ability to lift/move up to 20 pounds
• Clear speaking, hearing, and vision abilities

Work Environment

• Residential institutional setting
• Quiet to moderate noise level
• Some warehouse/store exposure

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.