Program Support Asst (OA)

Veterans Health Administration

Northampton (MA)

On-site

USD 51,000 - 67,000

Full time

39 hours ago

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Job summary

Veterans Health Administration in Leeds, Massachusetts, seeks a Program Support Assistant (OA) in the Nutrition and Food Service department to provide comprehensive administrative and clerical support. The role focuses on budget analysis, data tracking, and managing records and appointments within a federal healthcare setting.

The position emphasizes proficiency with word processing, spreadsheets, databases, and office automation, and requires strong organizational skills and reliability in a

Qualifications

No educational substitution at this grade level.

Responsibilities

Provides administrative, clerical and technical support to Nutrition and Food Service.
Supports budget analysis and administration using office automation tools.
Prepares and manages a wide variety of correspondence, reports and documents.

Job description

Department: Department of Veterans Affairs

This position is located at the Department of Veterans Affairs (VA), CWM Veterans Health Administration (VHA), VA Medical Center, in the Nutrition and Food Services Department (N&FS) as the Program Support Assistant to the Administrative Officer, Nutrition & Food Service, in Leeds Massachusetts.

Key Responsibilities

The primary purpose of this position to provide a wide variety of administrative, clerical, and technical support to Nutrition and Food Service. The incumbent in this position performs work that supports budget analysis and administration and the incumbent also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work as well as copy machine, fax machine, scanner and email.

Duties to include: Receives requests for information, advises when the information can be furnished, and provides it personally from files and records or follows up with staff to see that it is provided. Performs work involving the collection, compilation, and /or tracking of data and statistical information in support of the NFS program operation. Organizes data into Access databases or spreadsheet formats.

Receives and processes documents and reports in accordance with established procedures. Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Establishes, updates, and maintains office files and records. Keeps/types meeting minutes, agendas and reports. Collects, assembles, and compiles data for recurring, special, and one‑time administrative and management reports.

Establishes files, maintains, purges, and disposes of administrative and/or medical records/files in accordance with regulations and procedures. Establishes suspense dates as directed by the supervisor and brings to supervisor's attention those that require prompt attention or those that cannot be met by requested dates. Performs database file searches. Prepares, executes, and/or tracks program specific information.

Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics. Assists other users regarding selection of applications, training on a variety of standard application packages, and selection of appropriate formats and procedures for each task. Serves as back‑up purchase cardholder and Budget Technician.

Uses patient electronic health care record to access and retrieve confidential patient information to facilitate contact and scheduling of patient appointments and consult management. Schedules nutrition clinic appointments, prepares appointment confirmation letters, and enters appointment data. Serves as the primary ADPAC and TMS Administrator for NFS. Assures NFS employees are up‑to‑date and have met all mandatory training.

Orients and trains all NFS employees on computer use. Acts as a liaison between OI&T, and other services such as Employee Education Services. Serves as service resource person to troubleshoot computer hardware problems, resolve software problems, and work with OI&T to upgrade computer functions. Prepares and submits documentation for training and travel episodes. Work Schedule: 40 Hours a week, Monday - Friday, 8:00am - 4:30pm, Weekends Off, EST.

Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD99930S Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized. Permanent Change of Station (PCS): Not Authorized NOTE: This is not a Bargaining Unit Position. You must be able to type 40 WPM. Position is in the Competitive Service. Veterans' Preference does not apply for internal or other current permanent Federal agency employees.

This position is covered by locality-based comparability pay. Interchange Agreements with Other Merit System: Employees who occupy medical or medical‑related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full‑time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System.

Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Current employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $51235 - $66605/yr.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.