Program Assistant

Evergreen Health; Buffalo (NY); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

Paid Time Off 4 weeks

Job summary

Evergreen Health in Buffalo, NY seeks a Program Assistant to provide clerical, organizational, and patient contact support in the Center for Supportive Services. Responsibilities include data entry for PAWH and HUD programs, front desk duties, and assisting with patient navigation and grocery bag preparation for RWB.

The role requires an Associate’s degree in Human Services or two years of related experience, plus strong communication and Microsoft Office proficiency.

Qualifications

• Associate’s degree in Human Services or 2 years of related experience in housing programs.
• Strong written and verbal communication, organizational and customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Sensitive to health disparities affecting underserved populations

Responsibilities

• Screen incoming CSS program calls and route appropriately.
• Greet patients, manage front desk interactions and provide a welcoming environment.
• Monitor waiting room and assist patient flow at front desk.
• Support administrative duties across the Center for Supportive Services.
• Assist in mailings and communications for PAWH, RWB, HUD programs.
• Participate in quality assurance across programs.
• Provide food pantry support and prepare grocery bags for RWB.

Skills

Data entry

Administrative support

Customer service

Time management

Written/verbal communication

Education

Associate’s degree in Human Services

2 years of Human Services experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Assistant

Regular Full-time 206 S. Elmwood Ave., Buffalo, NY, US

Salary Range: $46,000.00 To $48,000.00 Annually

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Program Assistant provides clerical, organizational, and patient contact support in our Center for Supportive Services. They are responsible for data entry and administrative support for the People Aging with HIV (PAWH) and the HUD Housing First programs, as well as assistance with patient navigation and grocery bag preparation for the RWB program. The Program Assistant reports directly to the Director of Housing Services who, in concert with the Senior Director of Supportive Services, determines the specific responsibilities of this position. These responsibilities may be revised, as necessary, with proper notification and training provided, where appropriate.

As part of the essential functions of this role, the Program Assistant:

• Assists screening incoming phone calls for CSS programs
• Helps create a welcoming and judgment-free impression for CSS by helping at the front desks as needed, answering the phone and greeting patients
• Manages the waiting room and attends to incoming patient flow when at front desk
• Supports administrative duties in other areas of the Center for Supportive Services as needed
• Assists in mailings and communications specific to PAWH, RWB, and HUD programming
• Participates in quality assurance responsibilities across programs
• Provides regular food pantry support, preparing for distribution of grocery bags for RWB

Qualified candidate will have an Associate’s degree in Human Services, OR two (2) years of Human Services experience working with housing programs and systems; candidate must have strong written, verbal, organizational, customer service, and time management skills; candidate must be proficient with Microsoft Office Suite or related software; Candidate must demonstrate an awareness of and sensitivity to the issues that underserved populations, people living with HIV and people who use drugs face, including health disparities that affect people of color at a disproportionate rate

Job type: Full-time

Required Education/Experience: Associate’s degree in Human Services, OR two (2) years of Human Services experience working with housing programs and systems

This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans for you to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year