Housing Services Program Assistant

Health Care for the Homeless; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Health Care for the Homeless seeks a Housing Services Program Assistant to support data management and representative payee tasks for the Housing Services team in Baltimore. You will process budgets, assist clients with complex paperwork, and ensure accurate data entry under the Director of Housing Services.

The role requires an Associate’s degree or higher and a Maryland driver’s license, with experience in bookkeeping and data systems.

Qualifications

• Associate's degree or higher required.
• Maryland driver’s license required.
• Experience with bookkeeping and accounting processes.

Responsibilities

• Collect, compile and enter data from multiple sources and submit timely reports.
• Communicate with landlords, clients and staff about move-in, leases, and rent payments.
• Assist with lease-up: prepare client paperwork, track inspections, coordinate lease signings.
• Administer rental subsidy payments and related documentation.
• Research and resolve rent payment and housing issues.
• Assist representative payee duties: budgeting, budgets, bank reconciliations, QuickBooks data entry, check distribution.
• Develop tracking systems for the housing portfolio and provide updates.

Skills

Data entry

Bookkeeping

Customer service

Interpersonal skills

Confidentiality

Team collaboration

Education

Associate's degree or higher

Maryland driver's license

Tools

QuickBooks

Job description

Overview

The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process rep payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services.

Department: Housing Services
Reports To: Housing Program Coordinator
Job Family: Clinic Support
FLSA Status: Non-Exempt
Supervisor: No

Key Role Responsibilities

• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments
• Research and resolves rent payment and other housing-related issues
• Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Key Agency Responsibilities

• Models and reinforces the Health Care for the Homeless "core values" of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Formal Education and Training

• Associate's degree or higher, required.
• Personal vehicle and valid Maryland driver’s license, required

Experience

• Experience with bookkeeping and accounting processes
• Proficiency with automated systems and willingness and ability to learn new software packages

Skills

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Ability to be flexible and work as part of an interdisciplinary team
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Excellent customer service, with the ability to clearly communicate verbally and in writing
• Ability to work in sensitive situations and maintain confidentiality
• Capacity to tolerate frequent interruptions
• Approaches change with a positive, open-minded attitude
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients

Why Join Us?

• Be part of a mission-driven team committed to racial equity, social justice, and community wellness.
• Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.
• Receive training and support to grow in your advocacy and peer work.
• Help shape the future of housing and recovery services in Baltimore.

Read more about the people we serve here: https://www.hchmd.org/who-we-help

Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants

Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.