Housing Retention Counselor

Evergreen Health Services; Buffalo (NY); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Paid Time Off 4 weeks

403b with company match

Paid lunch breaks

Job summary

Evergreen Health is seeking a Housing Retention Counselor to assist Erie and Niagara County residents in transitioning from homelessness to stable housing. You will assess needs, provide guidance, and connect clients with essential services to promote independence.

The role requires a Bachelor’s or Associate degree in health, human or education services with relevant experience, a valid NYS driver's license, and a dependable car for client activities. Equal opportunity employer.

Qualifications

• Bachelor’s or Associate degree in health, human or education services with qualifying experience.
• Qualifying experience includes care coordination for homelessness, chronic illness or mental health history.
• Experience with families preferred; extensive qualifying experience may substitute for degree.

Responsibilities

• Assesses independent living skills with care team to create service plans.
• Provides short-term situational counseling for patients in crisis.
• Helps patients secure services to maintain housing tenure.
• Participates in scheduled virtual and in-person meetings.
• Delivers customer service through a Trauma-Informed Care lens.

Skills

Communication

Customer service

Time management

MS Office

Teamwork

Trauma-informed care

Driver's license

Vehicle for client service

Cultural sensitivity

Education

Bachelor’s degree in health, human or education services

Associate degree in health, human or education services

Tools

MS Office (Outlook, Word)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Retention Counselor

Regular Full-time 206 S. Elmwood Ave., Buffalo, NY, US

Salary Range: $50,000.00 To $52,000.00 Annually

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

Empower Lives. Strengthen Communities. Be Part of Something That Matters.

As a Housing Retention Counselor, you’ll play a vital role in helping individuals across Erie and Niagara Counties transition from being homeless to safe, permanent housing. You’ll walk alongside clients as they regain stability, providing guidance, resources, and support that truly makes a life-changing difference.

As part of the essential functions of this role, the Housing Retention Counselor:

• Assesses independent living skills and works with the patient care team to develop and implement service plans that foster maximum patient self-sufficiency
• Provides short-term situational counseling for patients in crisis
• Assists patients in securing services that maximize their tenure in housing
• Participate in scheduled virtual and in-person meetings
• Provides quality customer service through a Trauma-Informed Care (TIC) lens

Qualified candidate: will have exceptional communication skills, excel in customer service and time management, ability to function well in a high-paced and at times stressful environment, familiarity with computers and MS Office software (Outlook, Word) preferred, ability to teach and influence others, familiarity with the trauma-informed care model, demonstrated ability to work effectively in a team environment possess a valid NYS driver's license (verified through NYS LENS system) and insured, dependable car to use for client services activities, including transporting clients, when necessary; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job type:Full-time

Education/Experience: Bachelor’s degree in health, human or education services and one (1) year of qualifying experience* or Associate degree in health, human or education services and two (2) years of qualifying experience*

* “qualifying experience” means verifiable full-or part-time experience in care coordination with the following populations: persons with a chronic illness, and/or persons with a history of mental illness, homelessness, or chemical dependence. Experience with families preferred. Extensive qualifying experience may be considered in lieu of degree.

Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans for you to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year
• 403b with a generous company match
• Paid lunch breaks