Program Analyst, Revenue Operations & Analytics

DART (Dallas Area Rapid Transit); Dallas (TX); On-site; USD 68,000 - 112,000; Full time

Job summary

DART, Dallas Area Rapid Transit, is seeking a Program Analyst to provide operational and analytical support to Revenue Operations and Revenue Systems. You will help ensure accurate reporting, documentation, metrics tracking, and project coordination while supporting enterprise-level reporting for the AVP, Payment Systems and Statistical Reporting.

The role requires a Bachelor’s degree and 4 years of related experience, with strong skills in Tableau, Excel, and dashboards.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Operations Management, or related field.
• Four (4) years professional experience in administrative, program analysis, or operational support.
• Valid Texas driver’s license to operate DART non-revenue vehicles.
• Pass a medical examination including a drug screen.
• Strong PC software proficiency: Windows, Word, Excel, and presentations; Tableau or similar tools.
• Strong written and oral communication, analytical and problem-solving skills.
• Ability to prioritize tasks and manage multiple projects.
• Ability to collaborate across teams and stakeholders.

Responsibilities

• Provides administrative and operational support to Sr Manager, Revenue Operations and Senior Manager, Revenue Systems.
• Prepares reports, metrics, and dashboards to monitor uptime, efficiency, and SLA compliance.
• Tracks project progress and supports capital project documentation with staff and contractors.
• Maintains records of activities, SOP updates, and process documentation.
• Supports vendor and contract tracking, including performance data and invoicing.
• Assists with policy documentation, procedures, and compliance tracking.
• Coordinates communication between teams to enable smooth operations and projects.
• Provides administrative support to the AVP for enterprise reporting and programs.

Skills

Tableau

Excel

PowerPoint

Database

Analytical skills

Written and verbal communication

Problem-solving

Education

Bachelor’s degree in Finance, Business Administration, Operations Management, or related field

Tools

Windows

Microsoft Word

Microsoft Excel

Tableau

Job description

DART, Dallas Area Rapid Transit, is seeking a Program Analyst to provide operational and analytical support to Revenue Operations and Revenue Systems. You will help ensure accurate reporting, documentation, metrics tracking, and project coordination while supporting enterprise-level reporting for the AVP, Payment Systems and Statistical Reporting.

The role requires a Bachelor’s degree and 4 years of related experience, with strong skills in Tableau, Excel, and dashboards.