Program Analyst: Revenue Operations & Reporting

DART (Dallas Area Rapid Transit); United States; On-site; USD 68,000 - 112,000; Full time

Job summary

DART (Dallas Area Rapid Transit) is seeking a Program Analyst to provide operational and analytical support to the Revenue Operations teams. The role reports to the Senior Manager, Revenue Operations and supports enterprise-level reporting, policy documentation, and project coordination.

The ideal candidate has a Bachelor’s degree in Finance, Business Administration, or related field and four years of professional experience in administrative or program analysis.

Qualifications

• Bachelor’s degree from an accredited college or university in Finance, Business Administration, Operations Management, or related field.
• Four (4) years professional experience in administrative, program analysis, or operational support.
• Valid Texas driver's license to operate DART non-revenue vehicles.
• Proficient in Windows and Microsoft Office; experience with Tableau or similar analytical tools.
• Strong written and oral communication, analytical, and problem-solving skills.

Responsibilities

• Provides administrative and operational support to Sr Manager, Revenue Operations and Senior Manager, Revenue Systems.
• Prepares reports, metrics, and dashboards to monitor uptime, operational efficiency, and SLA.
• Tracks project progress and supports capital project documentation.
• Maintains records of operational activities, staff assignments, SOP updates, and process documentation.
• Coordinates communication between teams to facilitate smooth operations and project implementation.
• Provides administrative support to the AVP for enterprise-level reporting and policy documentation.
• Performs other duties as assigned.

Skills

Analytical thinking

Communication skills

Prioritization

Team collaboration

Education

Bachelor’s degree in Finance, Business Administration, Operations Management, or related field

Tools

Tableau

Excel

Word

PowerPoint

Database software

Job description

DART (Dallas Area Rapid Transit) is seeking a Program Analyst to provide operational and analytical support to the Revenue Operations teams. The role reports to the Senior Manager, Revenue Operations and supports enterprise-level reporting, policy documentation, and project coordination.

The ideal candidate has a Bachelor’s degree in Finance, Business Administration, or related field and four years of professional experience in administrative or program analysis.