Program Analyst-Revenue Ops & Syst

Dallas Area Rapid Transit Inc; Dallas, Northern (TX, KY); Hybrid; USD 68,000 - 112,000; Full time

Job summary

Dallas Area Rapid Transit (DART) is seeking a Program Analyst in Revenue Operations and Systems to provide operational and analytical support to Revenue Operations leadership. You will produce reports, monitor performance dashboards, and coordinate capital project documentation while ensuring accurate records and policy compliance.

The role requires a bachelor's degree in a related field and 4+ years of experience in administrative or program analysis, with proficiency in Excel and Tableau.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Operations Management, or related field.
• 4+ years of professional administrative, program analysis, or operational support experience.
• Public transportation operations experience preferred.
• Valid Texas driver’s license to operate DART non-revenue vehicles.
• Pass a physical (medical) exam including a drug screen.
• Strong written and oral communication and analytical skills.

Responsibilities

• Prepare reports, metrics, and dashboards to monitor uptime, efficiency, and SLA compliance.
• Track project progress and support capital project documentation with staff and contractors.
• Maintain records of operational activities, SOP updates, and process documentation.
• Support vendor and contract tracking including performance and invoicing.
• Coordinate communication between teams to enable project implementation.

Skills

Excel

Tableau

Word

PowerPoint

Data analysis

Education

Bachelor’s degree in Finance or Business or related field

Tools

Tableau

Job description

Program Analyst-Revenue Ops & Syst# Dallas Area Rapid Transit## Program Analyst-Revenue Ops & SystApply: Headquarters: Full time: Posted 5 Days Ago: End Date: September 25, 2026 (5 days left to apply): JR103430****Pay Range:****$68,106.00 - $112,374.00## ****Supervisory Organization:****AVP Payment Systems and Statistical Reporting****Country:****United States of America****Address:****1401 PACIFIC AVE****City:****DALLAS, TX 75202****FLSA:****Exempt****Professionals:****02 - Professional (EEO-4-United States of America), 2D - Professionals - Business (EEO-SubCategory)****General Summary:****This role reports to the Senior Manager, Revenue Operations and provides operational and analytical support to both the Revenue Operations and Revenue Systems Senior Managers. The Program Analyst ensures smooth daily operations, accurate reporting, documentation, metrics tracking, and project coordination. The role also provides support to the AVP, Payment Systems and Statistical Reporting for enterprise-level reporting, policy documentation, projects and strategic support.****Essential Duties and Responsibilities:******ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Provides administrative and operational support primarily to the Sr Manager, Revenue Operations and secondarily to the Senior Manager, Revenue Systems.* Prepares reports, metrics, and performance dashboards to monitor system uptime, operational efficiency, and SLA compliance.* Tracks project progress and supports capital project documentation, including coordinating with staff and contractors as needed.* Maintains accurate records of operational activities, staff assignments, SOP updates, and process documentation.* Supports vendor and contract tracking, including compiling data on performance, SLA adherence, and invoicing.* Assists with policy documentation, procedure updates, and process compliance tracking.* Coordinates communication and liaison between teams to facilitate smooth operations and project implementation.* Provides administrative support to the AVP for enterprise-level reporting, policy documentation, and program initiatives.* Performs other duties as assigned.**MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** **Note:**An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.* Bachelor’s degree from an accredited college or university in Finance, Business Administration, Operations Management, or a related field.* Four (4) years professional experience in administrative, program analysis, or operational support. Experience with public transportation operations preferred.* Possess a valid Texas driver’s license to operate DART non-revenue vehicles.* Pass a physical (medical) examination that includes a drug screen.* Strong proficiency in personal computer (PC) software applications such as Windows, Microsoft Office applications of Word and Excel, presentation, and database, analytical tools (i.e. Tableau) or other related software applications.* Strong written and oral communication, analytical, and problem-solving skills. Attention to details required.* Ability to prioritize tasks and manage workload across multiple projects.* Ability to work collaboratively across multiple teams and stakeholders.**WORKING CONDITIONS:** Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.**Note:**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.**DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V**Open until qualified applicants are identified.