Program Analyst, Global Health & Process Improvement

Credence; Vermont; Hybride; USD 130 000 - 146 000; Plein temps

Avantages offerts par ce poste

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Résumé du poste

Credence is seeking a Program Analyst to support the GHSD Foreign Assistance Hub, coordinating with U.S. embassies and GHSD offices to design and fund foreign assistance programs. You will streamline grantmaking, develop SOPs, dashboards, and automation solutions, and work across multiple teams to improve efficiency and transparency.

The role requires five years in project management or related fields, a relevant bachelor's degree, and U.S. citizenship with Secret clearance eligibility.

Qualifications

• Bachelor's degree required in public administration, public health, or related field.
• At least five years of experience in project management, program design, process improvement.
• Active U.S. citizenship with the ability to obtain and maintain a Secret clearance.

Responsabilités

• Support U.S. embassies and GHSD offices in designing and funding foreign assistance programs.
• Analyze existing program design, grantmaking, and project management processes and identify opportunities to improve efficiency.
• Develop and maintain Standard Operating Procedures (SOPs), process maps, job aids, facilitation guides, and other supporting documentation.
• Develop improvement plans designed to accelerate program design and grantmaking timelines.
• Coordinate and track multiple program and process‑improvement workstreams using project management tools.
• Facilitate meetings, working sessions, and process‑improvement discussions with embassy and GHSD personnel.
• Support change‑management activities associated with new processes, tools, systems, and procedures.
• Develop and maintain trackers and management tools to monitor progress across the GHSD Foreign Assistance Hub.
• Track key performance metrics and analyze data to identify bottlenecks, trends, risks, and opportunities for improvement.
• Develop leadership‑ready dashboards and reports using tools such as Excel, Power BI, Tableau, or similar platforms.
• Identify opportunities to automate manual processes using tools such as Microsoft Power Automate, chatbots, SharePoint, or comparable technologies.
• Support the development, testing, implementation, and documentation of automation solutions.
• Assist with tracking program budgets, financial information, and other relevant program‑management data.
• Apply knowledge of federal assistance, acquisition, and related Department of State requirements to support program activities.
• Draft approval documents, briefing materials, decision documents, and other supporting materials.
• Develop and deliver training materials, presentations, and job aids for staff implementing new tools and procedures.
• Prepare after‑action reports documenting lessons learned, process improvements, challenges, and recommendations following major initiatives.
• Prepare quarterly reports highlighting process improvements, automation accomplishments, performance metrics, and results.
• Coordinate with stakeholders across multiple offices, embassies, and functional teams to ensure timely completion of actions and deliverables.
• Maintain accurate project documentation, action‑item trackers, and status reports.
• Perform additional duties as assigned.

Connaissances

Project management

Process improvement

Data analysis

Power BI

Tableau

Excel

Stakeholder engagement

SharePoint

Automation

Formation

Bachelor's degree in Public Administration, Public Health, or related field

Outils

Microsoft Power Automate

SharePoint

Excel

Power BI

Tableau

Description du poste

Credence is seeking a Program Analyst to support the GHSD Foreign Assistance Hub, coordinating with U.S. embassies and GHSD offices to design and fund foreign assistance programs. You will streamline grantmaking, develop SOPs, dashboards, and automation solutions, and work across multiple teams to improve efficiency and transparency.

The role requires five years in project management or related fields, a relevant bachelor's degree, and U.S. citizenship with Secret clearance eligibility.