Program Administrator 1 / Investigative Agent

State of Ohio; Kentucky; On-site; USD 60,000 - 90,000; Full time

Job summary

State of Ohio – Warrensville Ohio Developmental Center seeks a Program Administrator 1 / Investigative Agent to lead UI/MUI incident oversight, safety monitoring, and regulatory compliance. You will coordinate investigations, prepare formal reports, and drive policy implementation while ensuring staff communication and effective service delivery.

In this role you will supervise in the manager’s absence, develop monitoring reports, and collaborate with other facilities to identify statewide

Qualifications

• 36 months training or 36 months experience in business administration, management science or public administration.
• Undergraduate core program in business administration, management science or public administration, with related supervisory exposure.
• 12 months training or 12 months experience in supervisory, administrative and/or managerial roles with limited research and public contact.
• Equivalent of the Minimum Class Qualifications For Employment noted above.

Responsibilities

• Manage and oversee administrative oversight and incident management for UI/MUI processes.
• Formulate, implement, and monitor safety policies, procedures and investigative protocols.
• Serve as liaison between management and staff to communicate rules and directives.
• Conduct investigations involving residents or staff, including interviews, evidence collection and reporting.
• Submit written reports timely and maintain organized documentation.
• Prepare reports analyzing trends with quarterly, semi-annual, and annual intervals.
• Develop and oversee systems to ensure certification/licensure compliance related to incidents.
• Collaborate with other facilities to evaluate statewide trends.
• Represent management in meetings and lead staff meetings.
• Assume managerial responsibilities in supervisor’s absence.
• Conduct on-site monitoring of programs to ensure safe environments.
• Prepare summaries of monitoring observations and monitor compliance with standards.
• Review resident programs and medical charts; support emergency and training needs.
• Participate in planning sessions, supervisory meetings, and required training.
• Attend committee/executive staff meetings and provide information to external entities.

Skills

Program Management

Education

36 months training or 36 months experience in business administration/management/public administration

Undergraduate core program in business administration/management/science or public administration

Job description

Job Overview

The Program Administrator 1 / Investigative Agent serves as a key administrative and compliance leader responsible for overseeing Unusual and Major Unusual Incident (UI/MUI) operations at the Warrensville Ohio Developmental Center. This position ensures that all incident reporting, investigative procedures, safety efforts, and certification/licensure standards are consistently met. The role coordinates communication between management and staff, conducts investigations, monitors safety and environmental conditions, and supports organizational decision-making through reporting, training, and policy implementation. The Program Administrator 1/Investigative Agent also assumes supervisory responsibilities in the absence of the manager and plays a central part in maintaining safe, compliant, and effective service delivery for residents and staff.

What Will You Do

Administrative Oversight & Incident Management

• Manage and oversee all Unusual and Major Unusual Incident processes for the facility.


• Formulate, implement, and monitor policies and procedures related to safety, UI/MUI, and investigative protocols.


• Serve as liaison between management and staff, ensuring interpretation and communication of rules, policies, and directives.


• Conduct investigations involving residents and/or staff, including interviews, evidence collection, documentation, and formal report writing.


• Submit written reports within required timelines and maintain organized documentation systems.


• Prepare quarterly, semi‑annual, and annual reports analyzing trends and patterns in incidents.


• Develop and oversee systems to ensure compliance with state certification/licensure standards related to incident reporting.


• Collaborate with other facilities to evaluate statewide trends and pattern occurrences.


• Represent management in meetings and lead staff meetings to disseminate key information.


• Assume managerial responsibilities when the supervisor is absent and provide recommended courses of action.

Safety Monitoring & Program Review

• Conduct on‑site monitoring of programs to ensure safe environmental and operational conditions for residents and staff.


• Prepare and submit summaries of monitoring observations.


• Monitor resident and staff activities for compliance with certification/licensure standards.


• Conduct routine reviews of resident program and medical charts.


• Support departments during emergencies and deliver special programs (e.g., incident prevention training).

Training, Meetings & Additional Support

• Participate in planning sessions, supervisory meetings, and required training programs.


• Attend committee and executive staff meetings as needed (e.g., HRC, Executive Staff).


• Provide information to external entities such as the State Highway Patrol.


• Perform additional related duties as assigned.

36 mos. trg. or 36 mos. exp. in business administration, management science or public administration. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license.

-Or completion of undergraduate core program in business administration, management science or public administration; 12 mos. trg. or 12 mos. exp. in supervisory, administrative &/or managerial position which involved limited research & public contact. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license.

-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 12 mos. trg. or 12 mos. exp. in supervisory, administrative, managerial &/or staff position which involved limited research & public contact. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Program Management