Profit-Focused Shift Leader | Customer Service & Operations

Papa John's International , Inc.; Duquesne (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s International, Inc. is hiring a Shift Leader to supervise shifts and ensure quality products and customer service. You will help manage daily restaurant operations, follow company policies, and ensure compliance with laws and safety standards.

You will contribute to profitability by controlling labor and food costs, maintaining cleanliness, and supporting a positive team environment. You will monitor performance, provide feedback, and use the FOCUS system for cash handling and

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Adheres to station guidelines and prepares quality products with proper portions.
• Maintains customer service quality and responds to customer needs.
• Ensures shift coverage and maintains product quality, service, and cleanliness.
• Assists in inventory and cost management using company systems.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Job description

Papa John’s International, Inc. is hiring a Shift Leader to supervise shifts and ensure quality products and customer service. You will help manage daily restaurant operations, follow company policies, and ensure compliance with laws and safety standards.

You will contribute to profitability by controlling labor and food costs, maintaining cleanliness, and supporting a positive team environment. You will monitor performance, provide feedback, and use the FOCUS system for cash handling and