Production Systems Technician — Field Service Expert

Konica Minolta Business Solutions Canada; Peoria (IL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Vehicle maintenance compensation

Training programs

Zusammenfassung

Konica Minolta is recruiting for a Production Systems Professional to perform on-site maintenance and diagnostics across KM Production and related printers. The role includes installation/de-installation, firmware upgrades, and networking troubleshooting on Windows and Mac environments.

You will travel locally to client sites, manage a territory, and assist sales as needed. Applicants should have electrical/mechanical aptitude, printing experience, and familiarity with Windows/Mac OS networking.

Qualifikationen

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications and graphics programs.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.

Aufgaben

• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.).
• Equipment installation/de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Complete weekly timesheets and expense reports accurately and timely.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Kenntnisse

Electrical aptitude

Printing knowledge

Windows/MAC networking

Time management

Communication skills

Ausbildung

High School diploma or GED

Technical School training

N+ certification

Tools

Remote access software

Jobbeschreibung

Konica Minolta is recruiting for a Production Systems Professional to perform on-site maintenance and diagnostics across KM Production and related printers. The role includes installation/de-installation, firmware upgrades, and networking troubleshooting on Windows and Mac environments.

You will travel locally to client sites, manage a territory, and assist sales as needed. Applicants should have electrical/mechanical aptitude, printing experience, and familiarity with Windows/Mac OS networking.