Field Production Systems Specialist

Konica Minolta; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Konica Minolta is seeking a Production Systems Expert to perform on-site maintenance, diagnostics, and repairs on KM Production and Color systems. The role involves daily travel to customer sites, training customers on printing and scanning features, and providing remote support as needed.

Ideal candidates will have electrical/mechanical aptitude, strong communication skills, and experience with Windows and Mac environments.

Qualifications

• Electrical or mechanical aptitude required.
• Familiar with printing from common business apps and graphics programs.
• Proficient with Microsoft OS and Mac OS client/server environments.
• Strong time management and prioritization.
• Professional appearance and communication skills.
• Ability to travel within territory and manage parts inventory.

Responsibilities

• Performs on-site maintenance, diagnostics, repairs and customer call assistance on KM Production and Color products.
• Travel locally daily to customer sites; maintain high customer communication and satisfaction.
• Occasionally travel outside local area for training.
• Train customers on basic printing, scanning, copying functions.
• Complete weekly timesheets and expense reports promptly.
• Provide remote technical support via remote access software.

Skills

Electrical aptitude

Mechanical aptitude

Time management

Verbal & written communication

Teamwork

Territory management

MS Word & Excel

Remote technical support

Education

High School diploma or GED

Technical School training

N+ certification or equivalent

Tools

Remote access software

Job description

Konica Minolta is seeking a Production Systems Expert to perform on-site maintenance, diagnostics, and repairs on KM Production and Color systems. The role involves daily travel to customer sites, training customers on printing and scanning features, and providing remote support as needed.

Ideal candidates will have electrical/mechanical aptitude, strong communication skills, and experience with Windows and Mac environments.