Field Service Technician

Konica Minolta Business Solutions Canada; Midland (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hands on and computer-based training

Competitive car allowance

Comprehensive benefits package

Job summary

Konica Minolta Business Solutions Canada is seeking a Field Service Technician in Midland, Texas. The role involves performing maintenance and repairs on advanced products, developing professional customer relationships, and ensuring high levels of customer satisfaction.

This opportunity includes competitive benefits, hands-on training, and a $1,500 sign-on bonus. Ideal candidates are mechanically inclined, reliable, and have experience or interest in servicing office equipment.

Qualifications

• 0-2 years of experience with servicing/repairing office equipment or machinery.
• Reliable transportation to drive to customer sites daily.
• A+ or N+ Certification and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products.
• Develop professional customer relationships and maintain satisfaction.
• Log service visits and document updates for each client account.

Skills

Experience with servicing/repairing office equipment

Customer relationship management

Technical diagnostics

IT Networks exposure

Education

High School Diploma/GED

Tools

Diagnostic tools

Computers

Job description

Overview

Are you mechanically inclined and excited about establishing a growth-oriented career? Join Konica Minolta as a Field Service Technician to demonstrate your mechanical aptitude and grow your skills in our wide breadth of technologically advanced products and services. We have opportunities for career growth in all areas of the company! Join us now and receive a $1,500 sign-on bonus! At Konica Minolta, we partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, optimizing cloud data security and functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader.

Responsibilities

What You’ll Do:

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

What We Offer

• Hands on and computer-based training on current and upcoming technology products & services
• Exposure to IT networks and services with career growth opportunities
• Competitive car allowance program and paid mileage
• Company provided laptop and phone
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, medical/dental, 401k, employee assistance and tuition reimbursement programs.

Qualifications

Minimum Qualifications:

• 0-2 years of experience with servicing/repairing office equipment or machinery
• High School Diploma/GED or equivalent experience
• Reliable transportation to drive to customer sites daily
• A+ or N+ Certification and exposure to IT Networks a plus

Internal Applicants Requires Konica Minolta Internal Certifications

• Outward Associate
• Outward Professional
• Outward Expert - Office Solutions
• KMBS Controller (Emperor)
• Classroom
• Minimum of High School diploma or GED required.
• Technical School training preferred.
• 1-2 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus

Equal Opportunity Employer

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.