Production Systems Specialist

Konica Minolta Business Solutions; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions in Knoxville is seeking a Production Systems Specialist to perform on-site maintenance, diagnostics, repairs, and installations for KM Production printers and related devices. You will travel locally to customer sites and maintain high levels of customer satisfaction while meeting core productivity metrics.

The ideal candidate has electrical/mechanical aptitude, experience with Windows and Mac networking, and strong communication skills.

Qualifications

• Requires electrical/mechanical aptitude and ability to diagnose and repair production equipment.
• Familiar with printing from common business applications.
• Experience with Windows and Mac OS networking environments.
• Strong time management and prioritization skills.
• Excellent verbal and written communication; professional appearance.
• Team player with ability to work across a territory.
• Knowledge of parts budgeting and inventory control.
• Proficiency in Word and Excel.
• Experience creating equipment deployment guides.
• High school diploma; technical schooling preferred.
• 2–3 years of technical repair experience.
• N+ or equivalent certification; additional IT certs a plus.
• Able to pass background/security/drug tests; valid driver's license; reliable transport.

Responsibilities

• Perform on-site maintenance, diagnostics, repairs on KM Production and related printers.
• Install/de-install equipment and troubleshoot networking on Windows/Mac.
• Travel locally to customer sites; manage territory workload.
• Provide training to customers on printing/scanning functions.
• Submit weekly timesheets and expense reports.
• Provide sales support when needed.
• Maintain accurate ASL truck inventory.
• Communicate management on field issues.
• Follow call handling procedures and core metrics.
• Assist in creating deployment guides.
• Keep up-to-date with service literature and manuals.

Skills

Electrical/Mechanical aptitude

Printing from business apps

Windows networking

Mac OS client/server

Time management

Verbal & written communication

Teamwork

Budget & inventory control

Word

Excel

Deployment guides

Physical stamina

Education

High School diploma or GED

Technical School training

N+ or equivalent certification

Additional IT certifications

Tools

Word

Excel

Print drivers

Networking troubleshooting tools

Job description

Overview

Konica Minolta currently has an exciting opportunity for a Production Systems Specialist!

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications and graphics programs.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times. Excellent verbal and written communications skills.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control. Basic knowledge of Word and Excel.
• Assist to create equipment deployments guides.

• Minimum of a High School diploma or GED required. Technical School training preferred.
• 2-3 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent
• Additional IT certifications or training are a plus

• Pass background, security and drug test.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must have reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

For internal applicants requires Konica Minolta internal certifications on:

• Outward Associate
• Outward Professional
• Outward Expert - Color
• Outward Expert - Production Print
• Production Print Foundations Virtual Classroom, Fiery and/or Creo working knowledge and Certification

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions's (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate.