Production Systems Technician

Konica Minolta Business Solutions Canada; Renton (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta recherche un Technicien systèmes production pour intervenir sur site chez les clients afin d'assurer l'entretien, le diagnostic et la réparation des équipements d'impression et de numérisation. Vous travaillerez en autonomie tout en respectant les procédures internes et les objectifs qualité.

Des déplacements quotidiens locaux et occasionnels hors de la région sont à prévoir pour les formations et les interventions.

Qualifications

• Diplôme d'études secondaires ou équivalent requis.
• Formation technique privilégiée.
• 1–2 ans d'expérience technique/Réparation d'équipements professionnels.
• Certification N+ ou équivalent souhaitée.
• Certifications IT supplémentaires appréciées.

Responsibilities

• Effectuer l'entretien sur site, diagnostics, réparations et assistance client pour les imprimantes et systèmes KM, ainsi que pour les imprimantes HP et Lexmark.
• Installation/désinstallation d'équipements et dépannage réseaux d'impression et numérisation sur Windows/MAC.
• Déplacer localement sur le territoire et maintenir une haute satisfaction client.
• Former les clients sur les fonctions d'impression, numérisation et copie.
• Maintenir l'inventaire ASL et fournir un soutien commercial lorsque nécessaire.

Skills

Electrical aptitude

Mechanical aptitude

Time management

Teamwork

Communication

Permis de conduire

Transportation fiable

Capacité à soulever 50 lb

Education

Baccalauréat ou équivalent

Formation technique (préférée)

Tools

Word

Excel

Windows/MAC OS

Réseaux/Impression

Job description

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021‑2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez‑vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Overview

Konica Minolta currently has an exciting opportunity for a Production Systems Technician!

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
• Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications and graphics programs.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Minimum of a High School diploma or GED required.
• Technical School training preferred.
• 1-2 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent
• Additional IT certifications or training are a plus
• Pass background, security and drug test.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must have reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

For Internal Applicants Requires Konica Minolta Internal Certifications On

• Outward Associate
• Outward Professional
• Outward Expert - Color
• Outward Expert - Production Print
• Production Print Foundations Virtual Classroom, Fiery and/or Creo working knowledge and Certification

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Min