Office Systems Associate 2

Konica Minolta Business Solutions U.S.A., Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an Office Systems Associate 2 to join our field service team in the Indianapolis area.

You will perform on-site maintenance, diagnostics and repairs on KM MFPs, printers, and select third-party devices, with a focus on reliability and customer satisfaction. Travel locally daily to customer sites, install or de-install equipment, troubleshoot networking, load drivers and upgrade firmware.

Qualifications

• Has electrical or mechanical aptitude and hands-on repair skills.
• Experience with printing from business applications is preferred.
• Familiar with Windows and Mac client environments; able to load drivers and configure networks.

Responsibilities

• Perform on-site maintenance and repairs on KM MFPs, printers, and compatible devices.
• Travel locally daily to customer sites and manage territory workload; maintain customer communication.
• Install/de-install equipment, configure networking, and troubleshoot printing/scanning issues.
• Train customers on basic printing/scanning functions and support sales with service leads.

Skills

Electrical aptitude

Printing tech

Windows networking

Mac OS

Time management

Customer service

Education

High School Diploma or GED

Technical School training

1-2 years experience

N+ certification

Tools

Windows OS

Mac OS

Printer drivers

Firmware upgrades

Job description

Overview

Konica Minolta is looking for an Office Systems Associate 2!!

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control
• Basic knowledge of Word and Excel.

• Minimum of High School diploma or GED required.
• Technical School training preferred.
• 1-2 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus

• Pass background, security and drug test.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must have reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

For internal applicants requires Konica Minolta internal certifications on:

• Outward Associate
• Outward Professional
• Outward Expert - Office Solutions
• KMBS Controller (Emperor)
• Classroom

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past