Production Systems Specialist

Konica Minolta Business Solutions; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Konica Minolta Business Solutions in Dallas seeks a Field Service Technician with strong mechanical aptitude to maintain, repair, and optimize Konica Minolta products across customer sites. This role offers growth within a technically advanced portfolio.

You will diagnose issues, install hardware, travel to client sites, log service visits, and collaborate with Account Management to resolve customer issues while keeping customers informed on scheduling.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Job description

Overview

Are you mechanically inclined and excited about establishing a growth-oriented career?

Join Konica Minolta as aField Service Technicianto demonstrate your mechanical aptitude and grow your skills in our wide breadth of technologically advanced products and services. We have opportunities for career growth in all areas of the company!

At Konica Minolta, we partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, optimizing cloud data security and functionality, offering managed print, IT and automation services, and so much more!This is a great opportunity to learn new technologies while growing your career with an industry leader.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Qualifications