Production Support - Workday HCM

ManpowerGroup Global, Inc.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Spending Account

Life Insurance

Short/Long Term Disability Insurance

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Production Support - Workday HCM to join our client’s IT Operations team in Plano, TX, and Chandler, AZ. You will handle day-to-day production support for Workday HCM modules, including Payroll, Benefits, and Talent Management, and you’ll drive incident resolution with HR and finance colleagues.

Ideal candidates have 7+ years in IT production support focused on Workday HCM, experience with Workday Studio, EIB, APIs, and ticketing tools, plus strong analytical and

Qualifications

• 7+ years IT experience in production support with Workday HCM
• Proficiency in troubleshooting Workday processes, workflows and security configurations
• Experience with Workday Studio, EIB, web services and APIs
• Familiarity with ticketing systems Remedy or Jira and monitoring tools like Dynatrace and Splunk
• Strong analytical skills and ability to work independently and collaboratively

Responsibilities

• Perform day-to-day production support for Workday HCM modules including Payroll, Benefits, and Talent Management
• Manage incident and problem resolution, ensuring minimal disruption to business operations
• Collaborate with HR and finance teams to troubleshoot and resolve functional and technical issues
• Configure and update Workday business processes based on organizational and compliance changes
• Support security administration, including user access control and role-based security assignments

Skills

Workday HCM

Troubleshooting

Workday Studio

EIB

Web services

APIs

Ticketing tools (Remedy/Jira)

Monitoring tools (Dynatrace/Splunk)

Analytical skills

Tools

Workday Studio

EIB

Web services

APIs

Job description

Our client, a leading organization in the industry, is seeking a Production Support - Workday HCM to join their team. As a Production Support - Workday HCM, you will be part of the IT Operations supporting the HR and Finance departments. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset which will align successfully in the organization.

Job Title: Production Support - Workday HCM

Location: Plano, TX & Chandler AZ

What's the Job?

• Perform day-to-day production support for Workday HCM modules including Payroll, Benefits, and Talent Management
• Manage incident and problem resolution, ensuring minimal disruption to business operations
• Collaborate with HR and finance teams to troubleshoot and resolve functional and technical issues
• Configure and update Workday business processes based on organizational and compliance changes
• Support security administration, including user access control and role-based security assignments

What's Needed?

• 7+ years of IT experience in production support, with a focus on Workday HCM modules
• Proficiency in troubleshooting Workday business processes, workflows, and security configurations
• Experience with Workday Studio, EIB, web services, and APIs
• Familiarity with ticketing systems such as Remedy or Jira and monitoring tools like Dynatrace and Splunk
• Strong analytical skills and the ability to work independently and collaboratively

What's in it for me?

• Opportunity to work with a dynamic and innovative team
• Engagement in impactful projects supporting core HR and finance functions
• Exposure to leading-edge technologies and best practices in production support
• Potential for professional growth and development within a supportive environment
• Competitive work environment with a focus on diversity and inclusion

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.