Production Support - Chandler, AZ

ManpowerGroup Global, Inc.; Phoenix (AZ); On-site; USD 83,000 - 96,000; Full time

Job summary

ManpowerGroup's Experis unit in Chandler, AZ is seeking a Production Support professional to support the Finance Regulatory Reporting and CRR Data Sourcing initiatives within the Operations Department.

The role requires handling production support across Informatica, SQL Server, Oracle, and Unix, monitoring with Dynatrace and Splunk, and managing batch scheduling with Autosys/Quartz/Airflow, while owning incidents end-to-end and creating documentation.

Qualifications

• 4 to 10 years of production support experience within financial services.
• Strong technical proficiency in Unix/Linux and Windows operating systems.
• Proficiency with SQL and Oracle databases.
• Experience with shell scripting, Python, and Perl.
• Hands-on experience with monitoring/observability tools such as Dynatrace and Splunk.

Responsibilities

• Lead day-to-day production support activities across platforms including Informatica, MS SQL Server, Oracle, and Unix-based systems.
• Monitor and maintain health, availability, and performance of production applications using Dynatrace and Splunk.
• Manage batch scheduling and orchestration using Autosys, Quartz, or Airflow.
• Own incidents end-to-end, including triage, root-cause analysis, resolution, and stakeholder communication.
• Create and maintain comprehensive documentation, runbooks, and knowledge transfer materials.

Skills

Production support

Unix/Linux

Windows

SQL/Oracle

Scripting (Python, Perl)

Monitoring (Dynatrace, Splunk)

Tools

Informatica

MS SQL Server

Oracle

Unix

Autosys

Quartz

Airflow

Job description

Our client, a leading organization in the financial services industry, is seeking a Production Support - Chandler, AZ to join their team. As a Production Support - Chandler, AZ, you will be part of the Operations Department supporting the Finance Regulatory Reporting (FRR) and CRR Data Sourcing/Adoption initiatives. The ideal candidate will demonstrate resilience, analytical thinking, and proactive communication skills, which will align successfully in the organization.

Job Title: Production Support

Location:Chandler, AZ

Pay Range:$60-70/hr

What's the Job?

• Lead day-to-day production support activities across platforms including Informatica, MS SQL Server, Oracle, and Unix-based systems.
• Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk.
• Manage batch scheduling and orchestration using Autosys, Quartz, or Airflow.
• Own incidents end-to-end, including triage, root cause analysis, resolution, stakeholder communication, and prevention of recurrence.
• Create and maintain comprehensive documentation, runbooks, and knowledge transfer materials.

What's Needed?

• 4 to 10 years of production support experience within financial services, preferably supporting regulatory reporting environments.
• Strong technical expertise in Unix/Linux and Windows operating systems.
• Proficiency with SQL and Oracle databases.
• Experience with shell scripting, Python, and Perl.
• Hands-on experience with monitoring and observability tools such as Dynatrace and Splunk.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment focused on continuous improvement.
• Engage with cutting-edge automation and AI-driven tools to enhance operational efficiency.
• Collaborate with a diverse and talented team committed to excellence.
• Develop your skills in a supportive setting that values growth and learning.
• Be part of a company that values inclusion, ethics, and responsible business practices.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis is a global leader in technology services and part of the ManpowerGroup (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.