Production Support Technician

CCB Packaging, Inc; Hiawatha, Northern (IA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

CCB Packaging, Inc. is seeking a Production Support Technician to oversee all production activities and collaborate with support departments to ensure smooth and efficient operations while meeting deadlines and maintaining quality standards.

This role requires strong communication, documentation, and problem-solving skills; weekend supervision is included. The candidate should have a relevant high school diploma or GED, with preferred business administration education and production experience

Qualifications

• High school diploma or GED required; 2- or 4-year degree in Business Administration or related field preferred.
• Minimum 2 years of experience in a Production or Manufacturing environment; supervisory experience preferred.
• Knowledge of production processes and quality control principles.
• Strong organizational and time management skills with the ability to work under pressure and meet deadlines.
• Excellent interpersonal and communication skills (verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and production management software.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Oversee all production activities and collaborate with support departments to ensure smooth operations and deadlines.
• Serve as a liaison between production teams and other support departments; communicate schedule/material/deadline changes.
• Maintain accurate records of production activities, including work orders, inventory, and output.
• Monitor processes to ensure products meet quality standards and report issues to the Production Manager/Supervisor.
• Identify and resolve issues or delays; implement solutions and prevent recurrence.
• Ensure compliance with health and safety policies and promote a safe working environment.
• Participate in continuous improvement initiatives to boost efficiency and effectiveness.
• Generate regular reports on production metrics and present findings to management.
• Identify training needs for each production team member and provide onboarding support for new hires.
• Supervise weekend staff and address questions or issues.

Skills

Communication

Documentation

Quality Control

Troubleshooting

Health & Safety

Continuous Improvement

Reporting

Training

Weekend Supervision

Education

High school diploma or GED

Business Administration degree

Tools

MS Office Suite

Production management software

Job description

PRODUCTION SUPPORT TECHNICIAN

CCB Packaging, a locally owned leader in the packaging industry, is looking for a Production Support Technician to join our team! This position is responsible for overseeing all production activities and collaborating with various support departments to ensure that production processes run smoothly and efficiently while meeting deadlines and maintaining quality standards. Open positions are on 2nd and 3rd shifts.

Key Responsibilities:

• Communication: Serve as a liaison between production teams and other support departments. Promptly communicate any changes in schedules, materials, or deadlines.
• Documentation: Maintain accurate records of production activities, including work orders, inventory levels, and production output.
• Quality Control: Monitor production processes to ensure that products meet the required quality standards. Report any issues or discrepancies to the Production Manager/Supervisor.
• Troubleshooting: Identify and resolve any issues or delays in the production process. Collaborate with the team to implement solutions and prevent future occurrences.
• Health & Safety: Ensure that all production activities comply with company health and safety policies. Promote a safe working environment.
• Continuous Improvement: Participate in continuous improvement initiatives to enhance production efficiency and effectiveness.
• Reporting: Generate regular reports on production metrics, such as productivity, efficiency, and quality. Present findings to management.
• Training: Work closely with Production Supervisor to identify training needs specific to each production team member. Provide ongoing support to new hires throughout their onboarding process.
• Weekend (Saturday) Supervision: Supervise staff, ensuring they are performing their duties effectively and addressing any questions or issues that arise.

Qualifications & Skills:

• High school diploma or GED required; 2 or 4 year degree in Business Administration or a related field preferred.
• Minimum 2 years’ experience in a Production or Manufacturing environment required; Prior experience in a leadership or supervisory role preferred.
• Knowledge of production processes and quality control principles.
• Strong organizational and time management skills with the ability to work under pressure and meet time-specific deadlines.
• Excellent interpersonal skills and communication skills (both verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and production management software.
• Excellent problem-solving skills and attention to detail.

Working Conditions:

• Ability to work in a fast-paced, dynamic environment.
• Willingness to work flexible hours, including overtime and weekends.
• Physical ability to stand for long periods of time and lift up to 25 pounds.