Production Support Technician

Ccb-Packaging; Hiawatha (IA); On-site; USD 40,000 - 66,000; Full time

Job summary

CCB Packaging is seeking a Production Support Technician to oversee daily production activities and collaborate across departments to maintain smooth operations and quality. The role includes weekend supervision, documentation, and continuous improvement initiatives.

Ideal candidates have 2+ years in manufacturing, strong organizational and communication skills, and familiarity with MS Office and production software. Overtime and weekend work are required as part of the shift coverage.

Qualifications

• Minimum 2 years’ experience in a Production or Manufacturing environment.
• Leadership or supervisory experience preferred.
• Knowledge of production processes and quality control principles.
• Excellent organizational and communication skills.

Responsibilities

• Coordinate production teams and communicate schedule changes to support departments.
• Maintain accurate records of work orders, inventory levels, and output.
• Monitor production quality and escalate issues to the Production Manager/Supervisor.
• Identify and resolve production delays and implement preventative measures.
• Ensure compliance with health and safety policies and promote a safe workplace.
• Participate in continuous improvement initiatives to boost efficiency.
• Generate reports on productivity, efficiency, and quality for management.
• Identify training needs and support onboarding of new hires.
• Supervise weekend staff and address questions or issues as needed.

Skills

Leadership

Communication

Documentation

MS Office

Education

High School Diploma or GED

Tools

production management software

Job description

PRODUCTION SUPPORT TECHNICIAN

CCB Packaging, a locally owned leader in the packaging industry, is looking for a Production Support Technician to join our team! This position is responsible for overseeing all production activities and collaborating with various support departments to ensure that production processes run smoothly and efficiently while meeting deadlines and maintaining quality standards. Open positions are on 2nd and 3rd shifts.

Key Responsibilities:

• Communication: Serve as a liaison between production teams and other support departments. Promptly communicate any changes in schedules, materials, or deadlines.
• Documentation: Maintain accurate records of production activities, including work orders, inventory levels, and production output.
• Quality Control: Monitor production processes to ensure that products meet the required quality standards. Report any issues or discrepancies to the Production Manager/Supervisor.
• Troubleshooting: Identify and resolve any issues or delays in the production process. Collaborate with the team to implement solutions and prevent future occurrences.
• Health & Safety: Ensure that all production activities comply with company health and safety policies. Promote a safe working environment.
• Continuous Improvement: Participate in continuous improvement initiatives to enhance production efficiency and effectiveness.
• Reporting: Generate regular reports on production metrics, such as productivity, efficiency, and quality. Present findings to management.
• Training: Work closely with Production Supervisor to identify training needs specific to each production team member. Provide ongoing support to new hires throughout their onboarding process.
• Weekend (Saturday) Supervision: Supervise staff, ensuring they are performing their duties effectively and addressing any questions or issues that arise.

Qualifications & Skills:

• High school diploma or GED required; 2 or 4 year degree in Business Administration or a related field preferred.
• Minimum 2 years’ experience in a Production or Manufacturing environment required; Prior experience in a leadership or supervisory role preferred.
• Knowledge of production processes and quality control principles.
• Strong organizational and time management skills with the ability to work under pressure and meet time-specific deadlines.
• Excellent interpersonal skills and communication skills (both verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and production management software.
• Excellent problem-solving skills and attention to detail.

Working Conditions:

• Ability to work in a fast-paced, dynamic environment.
• Willingness to work flexible hours, including overtime and weekends.
• Physical ability to stand for long periods of time and lift up to 25 pounds.