Production SRE Engineer: Automate, Stabilize & Scale

BC Forward

Charlotte (NC)

On-site

USD 58,000 - 96,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

BCforward is seeking a Production Support Specialist (SRE) to join our team supporting Finance Regulatory Reporting and CRR Data Sourcing/Adoption.

The ideal candidate will have strong experience in production support across Informatica, MS SQL Server, Oracle, Unix-based platforms, and modern SRE practices and a proven ability to stabilize, optimize, and scale production services through automation, intelligent monitoring, and continuous improvement.

Qualifications

4 to 10 years of production support experience in financial services.
Strong skills in Unix and Windows OS, SQL, Oracle, and scripting languages such as Shell, Python, and Perl.
Working knowledge of Dynatrace and Splunk and schedulers such as Autosys, Quartz, or Airflow.
Expertise in incident, problem, change, and request management processes.
Experience with complex real-time and batch-oriented environments and data pipelines.
Ability to work second shift with occasional off-hours and weekend support.
Experience adopting automation frameworks and AI-based productivity tools.
Strong analytical, troubleshooting, and root cause analysis abilities.
Experience with data analytics and reporting tools such as Excel or Tableau.
Clear written and verbal communication; able to explain technical topics to non-technical partners.

Responsibilities

Lead day-to-day production operations across Informatica, MS SQL Server, Oracle, and Unix-based systems.
Monitor and maintain health, availability, and performance using Dynatrace and Splunk.
Manage batch scheduling and orchestration with Autosys, Quartz, or Airflow.
Own incidents end-to-end including triage, root cause analysis, resolution, communication, and prevention.
Execute Incident, Problem, Change/Configuration, Release Readiness, Capacity/Availability Management, and Monitoring Service Analytics.
Create documentation, runbooks, and knowledge-transfer materials.
Proactively identify production risks and drive continuous improvement.
Support heterogeneous environments including Java applications, Unix shell scripting, Python, and Perl.
Ensure SLA compliance for uptime, performance, and response.
Leverage AI/ML-assisted tools to reduce manual work and increase reliability.
Develop metrics and operational dashboards and identify vulnerabilities.
Act as escalation point between business, development, and technology teams.
Communicate production risks, incidents, and service impacts to stakeholders.
Partner with business teams to align on priorities, readiness, and reporting needs.