Production Support Software Engineer

Anagh Technologies Inc; Texas; Remote; USD 90,000 - 130,000; Full time

Job summary

Anagh Technologies Inc. is seeking a Production Support Software Engineer to help manage and resolve critical production issues in a hybrid, remote-enabled environment.

You will balance software engineering with on-call responsibilities, focusing on Java and Oracle/SQL, while collaborating with onshore and offshore teams. The role emphasizes strong troubleshooting, learning agility, and effective communication with operations, product teams, and clients.

Qualifications

• Mid-level engineer with production support experience.
• Ability to independently investigate incidents and communicate resolutions.
• Strong communication and cross-functional collaboration with operations, product, and client services.

Responsibilities

• Provide Tier 2/3 production support for software issues in R&D.
• Investigate incidents, perform root-cause analysis, and implement fixes.
• Coordinate with operations, product, and client services to resolve issues and communicate status.

Skills

Java

Oracle/SQL

React

Vert.x

Spring Boot

Cloud

AI tooling

Troubleshooting

Learning agility

Tools

Cloud platforms

Incident management tools

Job description

We have 4 urgent openings for "Production Support Software Engineer". These are hybrid roles.

Only looking for candidates who can work on W2

Strictly no C2C or third-party vendors

Location: Remote

Role Overview

• Critical mid-level software engineering role supporting Level 2/3 production issues within R&D.
• Increasing platform complexity, customization, and expansion into government environments have created additional support demands.
• Existing team includes two onshore and two offshore resources; seeking one additional engineer.
• Position is intended to be permanent, initially structured as contract to leverage Randstad’s recruiting and screening capabilities.

Technical Requirements

• Primary skills: Java and Oracle/SQL, with stronger Java proficiency preferred.
• Secondary skills: React and Vert.x; Spring Boot experience beneficial.
• Cloud and AI tooling experience advantageous.
• Strong analytical troubleshooting, root-cause identification, and problem-solving capabilities.
• Prioritize learning agility and engineering fundamentals over extensive seniority or mastery of every technology.

Candidate Profile

• Mid-level engineer comfortable balancing software engineering with production support.
• Strong communication, accountability, and cross-functional collaboration with operations, product, and client services.
• Ability to independently investigate incidents, manage escalations, and communicate resolutions effectively.

ABOUT US:

Anagh Technologies is a technical consulting firm specializing in UI, Front-End, and Full-Stack web technologies. We currently have 30+ positions in Angular, React, Node, and Java.