Production Support Engineer Application Support Analyst

IPolarity; Whippany (NJ); Presencial; USD 110.000 - 165.000; Jornada completa

Descripción de la vacante

IPolarity in Jersey City, NJ is seeking a Production Support Engineer / Application Support Analyst to monitor production applications, dashboards and service health, and to perform incident triage and resolution.

The role requires strong Java and Spring Boot, SQL/PL-SQL, microservices, Kafka, and AWS expertise, plus collaboration with development, infrastructure, and business teams to restore services quickly.

Formación

• 10–12 years of production or application support experience.
• Proficient in Java with Spring Boot and microservices.
• Experience with SQL/PL-SQL and batch job monitoring.
• Kafka familiarity and AWS-based support.
• Strong incident management, RCA, and runbook maintenance.

Responsabilidades

• Monitor production applications, dashboards, system health and service availability.
• Perform incident triage, troubleshooting, escalation and resolution.
• Debug issues with Java logs, stack traces and SQL/PL-SQL queries.
• Monitor batch jobs, reruns and validate processing results.
• Support Java-based apps, Spring Boot services, microservices and Kafka.
• Collaborate with development, infra, database and business teams to restore services.
• Support AWS-hosted applications and monitor metrics and alerts.
• Maintain runbooks, SOPs, knowledge articles and post-incident reports.
• Participate in root cause analysis and continuous improvement initiatives.

Conocimientos

Production Support / Application

Java and Spring Boot

SQL / PL-SQL

Microservices and REST/SOAP

Kafka fundamentals

AWS application support

Debugging and RCA

Batch job monitoring

Dashboard monitoring

Stakeholder management

Descripción del empleo

Hiring: Production Support Engineer / Application Support Analyst

Location: Jersey City, NJ (Onsite)

Experience: 10–12 Years

Key Responsibilities:

• Monitor production applications, operational dashboards, system health, and service availability.
• Perform incident triage, troubleshooting, impact assessment, escalation, and resolution.
• Debug application issues using Java logs, stack traces, SQL/PL-SQL queries, and root cause analysis.
• Monitor batch jobs, investigate failures, manage reruns, and validate processing results.
• Support Java-based applications, Spring Boot services, microservices, and Kafka integrations.
• Collaborate with development, infrastructure, database, and business teams to restore services quickly.
• Support AWS-hosted applications and monitor operational metrics and alerts.
• Maintain runbooks, SOPs, knowledge articles, and post-incident reports.
• Participate in root cause analysis and continuous improvement initiatives.

Required Skills:

• Production Support / Application Support
• Java and Spring Boot
• SQL / PL-SQL
• Microservices and REST/SOAP web services
• Kafka fundamentals and troubleshooting
• AWS application support
• Debugging, log analysis, and root cause analysis (RCA)
• Batch job monitoring and incident management
• Dashboard and service health monitoring
• Strong communication and stakeholder management

Additional Skills:

Monitoring and alerting tools, change and release management, runbook documentation, and post-incident reviews.