Production Support Engineer

Robotic Technologies Automation; Dallas (TX); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

ROBOTIC PROCESS AUTOMATION LLC is seeking a Production Support Developer to join our team in Dallas. The role combines development and support, focusing on Camunda, Java, GraphQL, React, and Azure.

You will handle urgent issues, escalate tickets when needed, and adapt to weekend or off-hours schedules to keep systems running smoothly. The ideal candidate will have strong Camunda BPM experience, solid Java backend skills, and familiarity with GraphQL APIs and React.

Formación

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.

Responsabilidades

• Provide ongoing support for production systems, ensuring high availability and performance.
• Troubleshoot and resolve issues across the tech stack (Camunda, Java, GraphQL, React, Azure).
• Collaborate with development teams to implement fixes and enhancements.
• Monitor system health and proactively identify potential problems.
• Participate in on-call rotations and be available for weekend or shifted schedules based on priority issues.
• Document support processes and contribute to knowledge base articles.

Conocimientos

Camunda

Java

GraphQL

React

Azure

Descripción del empleo

Top Skills Required

Support role: Camunda, Java, GraphQL, React, Azure.

Need someone to be able to work a shifted schedule, sometimes weekends. Need to be able to handle escalation tickets. Clienthas noted many ‘fires’ can come up and they are looking for someone to be able to jump in, be available.

We are seeking a skilled and proactive Production Support Developer to join our team. This role involves both development and support responsibilities, with a focus on maintaining and enhancing applications built usingCamunda, Java, GraphQL, React, and Azure. The ideal candidate will be comfortable working in a fast-paced environment, handling urgent issues, and occasionally adjusting their schedule to accommodate weekend or off-hours support needs.

Your Impact

• Provide ongoing support for production systems, ensuring high availability and performance.
• Troubleshoot and resolve issues across the tech stack (Camunda, Java, GraphQL, React, Azure).
• Collaborate with development teams to implement fixes and enhancements.
• Monitor system health and proactively identify potential problems.
• Participate in on-call rotations and be available for weekend or shifted schedules based on priority issues.
• Document support processes and contribute to knowledge base articles.

Your Skills & Experience

• Strong experience withCamundaBPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively in a support-driven environment.

Preferred Qualifications

• Experience in a production support or DevOps role.
• Familiarity with monitoring tools and incident management systems.
• Understanding of CI/CD pipelines and agile methodologies.

Work Schedule

• Flexibility to work shifted hours or weekends as needed.
• Availability to respond to urgent tickets outside of standard business hours.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract