Production Support/Software Engineer

ZipStaff Inc.; San Antonio (TX); Hybrid; USD 76,000 - 124,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) + 401(k) matching

Paid time off

Referral Program

Job summary

ZipStaff is seeking a Production Support/Software Engineer for a healthcare analytics client. The role is a 6-month W2 contract based in San Antonio, TX, with remote flexibility.

You will handle production incidents across application, database, and infrastructure layers and lead onboarding configurations for new clients. The ideal candidate has 5+ years in software engineering or production support, strong Java experience, REST/JDBC/JPA, and familiarity with CI/CD, Docker, and cloud platforms.

Qualifications

• Bachelor's degree or equivalent experience in CS/SE.
• 5+ years of software engineering / L2–L3 production support experience.
• Hands-on Java development with Vert.x/Spring Boot.
• Experience with REST, JDBC/JPA, JSON, HTTP.

Responsibilities

• Serve as L2/L3 escalation for production incidents across app, DB, and infra.
• Diagnose root causes using logs and monitoring tools; deliver timely resolutions.
• Collaborate with engineering, DBA and infra teams on escalated issues.
• Document resolutions and runbooks; maintain knowledge base.
• Participate in on-call rotation; support after-hours incidents.
• Monitor system health and performance metrics to preempt issues.
• Lead onboarding config for new clients; translate requirements into configs.
• Perform data validation and testing during onboarding; provide post-go-live support.
• Communicate incident status and timelines to stakeholders.
• Escalate defects and enhancements; drive process improvements.
• Support knowledge transfer and training on new systems.

Skills

Java

Vert.x / Spring

JUnit

Mockito

REST APIs

SQL

CI/CD

Docker

Cloud platforms

Linux/Unix

Education

Bachelor's degree in CS/SE

Tools

Splunk

ELK

Datadog

ServiceNow

Jira

Docker

Kubernetes

Job description

Job Title: Production Support/Software Engineer

Location: San Antonio, TX (Remote)

Employment Type: W2 Contract

About the Opportunity

ZipStaff is hiring an experienced Production Support/Software Engineer for a leading healthcare analytics company that uses deep clinical and financial datasets to improve the performance, efficiency and quality of the healthcare system. Sitting within the R&D team, you will serve as a Level 2/Level 3 escalation point for production incidents and lead the technical setup and configuration of new client onboardings, working across application, database and infrastructure layers. This is an approximately 6-month contract role starting November 30, 2026.

What You'll Do

• Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database and infrastructure layers.
• Diagnose root causes using logs, monitoring tools and system diagnostics, and deliver timely resolutions that minimize business and client impact.
• Collaborate with engineering, DBA and infrastructure teams to resolve escalated incidents requiring deeper technical investigation.
• Document incident resolutions and root cause analyses, and maintain knowledge base articles and runbooks.
• Participate in an on-call rotation to support critical production issues outside business hours.
• Proactively monitor system health, performance metrics and alerts to catch issues before they impact production.
• Lead technical setup and configuration for new client onboarding, translating client requirements gathered with Business Operations, Implementation and Client Services into technical configurations.
• Perform data validation, testing and quality checks during onboarding, resolve configuration issues, and provide post-go-live support for newly onboarded clients.
• Communicate incident status, root cause and resolution timelines clearly to Business Operations, Client Implementation and leadership.
• Escalate and track defects and enhancement requests with development teams, and drive process improvements that reduce recurring issues.
• Support knowledge transfer and training on new systems, tools and client-specific configurations.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering or a related field, or equivalent experience.
• 5+ years of experience in software engineering and/or Level 2/Level 3 production support of enterprise applications.
• Hands-on Java development experience with Vert.x, Spring or Spring Boot (REST controllers, dependency injection and configuration).
• Experience writing unit tests with JUnit and mocking with Mockito.
• Solid working knowledge of REST APIs, JDBC, JPA or Hibernate, JSON and HTTP fundamentals.
• Basic understanding of concurrency and multithreading.
• Strong SQL skills for data investigation and validation.
• Experience with monitoring and logging tools to diagnose production issues (e.g., Splunk, ELK, Datadog or similar).
• Familiarity with CI/CD pipelines, Docker and/or cloud platforms.
• Understanding of system architecture sufficient to troubleshoot cross-component issues.
• Strong analytical, troubleshooting and problem-solving skills, with the ability to work independently and communicate clearly under pressure during high-severity incidents.
• Willingness to participate in an on-call rotation.

Preferred Qualifications

• Experience supporting healthcare, payer or healthcare analytics platforms.
• Experience with client onboarding, implementation or configuration of SaaS/enterprise platforms.
• Familiarity with ITIL-based incident, problem and change management and ticketing tools such as ServiceNow or Jira.
• Experience with Linux/Unix environments and shell scripting.
• Exposure to Kubernetes and cloud services on AWS or Azure.

Benefits

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff

ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.