Customer Service & Order Fulfillment Specialist

Counter-Form LLC; Marshfield, Northern (WI, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

80 hours PTO

Paid holidays

Company-paid life insurance

Short-term disability

401(k) with up to 5% employer contrib.

Performance reviews

Job summary

Counter-Form in Marshfield, WI is seeking a Customer Service Representative to support customer interactions, process orders, and ensure a positive experience. This role works with customers, sales, and internal teams to provide accurate information and timely order execution.

The CSR will help maintain efficient workflows and strong communication across teams, handling multiple tasks in a fast-paced environment while contributing to overall customer satisfaction and business success.

Qualifications

• HS diploma or equivalent required; associate's or bachelor's preferred.
• Experience: Customer service, administrative or office experience preferred.
• Excellent communication and teamwork skills; able to adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or other channels.
• Process orders and service requests with accuracy.
• Coordinate with sales and internal teams for timely order completion.
• Maintain accurate records in internal systems.
• Escalate complex issues as needed and follow up.

Skills

Customer service

Communication

Multitasking

English proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Order entry systems

Job description

Counter-Form in Marshfield, WI is seeking a Customer Service Representative to support customer interactions, process orders, and ensure a positive experience. This role works with customers, sales, and internal teams to provide accurate information and timely order execution.

The CSR will help maintain efficient workflows and strong communication across teams, handling multiple tasks in a fast-paced environment while contributing to overall customer satisfaction and business success.