Customer Relations & Operations Coordinator

Wilson Workforce Solutions, LLC; Olyphant (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Job summary

Wilson Workforce Solutions, LLC seeks a Customer Relations Assistant to coordinate between Sales, Production Planning, Invoicing, Logistics and other teams to deliver exceptional service to our clients.

You will enter production orders, call-offs, and shipments in the ERP system, assist in invoicing accuracy, and support monthly financial and tax reporting. Strong communication and organization are essential in a fast-paced environment.

Qualifications

• Secondary education or Bachelor's Degree required.
• Clear and professional communication skills.
• Strong organizational skills and attention to detail.
• Problem-solving abilities and adaptability in a dynamic environment.
• Customer-oriented mindset.
• Proficiency in MS Office is essential; familiarity with SAP ECC, SAP S4H Rise, and Integrated Business Planning is preferred.

Responsibilities

• Coordinate and schedule timely deliveries to ensure consistent and reliable service to customers in the Beverage Division.
• Process customer orders, ensuring they are executed in line with established sales procedures for accurate fulfillment.
• Facilitate effective communication between Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and meet customer needs efficiently.
• Maintain accurate records by entering and updating production orders, call-offs, and shipments in the ERP system.
• Manage customer correspondence concerning production, inventory, deliveries, and complaints to ensure customer satisfaction.
• Monitor returnable packaging turnover and prepare reports to support inventory management and sustainability initiatives.
• Assist in the preparation and correction of sales invoices to ensure accurate billing for products and packaging.
• Support the preparation of monthly, quarterly, and annual financial and tax reports to guarantee compliance and transparency.

Skills

Communication skills

Organizational skills

Problem solving

Customer oriented

Adaptability

Education

Secondary education or Bachelor's Degree

Tools

MS Office

SAP ECC

SAP S4H Rise

Integrated Business Planning

Job description

Wilson Workforce Solutions, LLC seeks a Customer Relations Assistant to coordinate between Sales, Production Planning, Invoicing, Logistics and other teams to deliver exceptional service to our clients.

You will enter production orders, call-offs, and shipments in the ERP system, assist in invoicing accuracy, and support monthly financial and tax reporting. Strong communication and organization are essential in a fast-paced environment.