System Reliability & Incident Response Specialist

Fairygodboss; Lakewood (CO); On-site; USD 70,000 - 117,000; Full time

Job summary

PNC is seeking a System Reliability & Support Specialist for the Lending Payments SRC Team. This in-office role covers 24/7 operations across several cities, including Denver, CO, with responsibilities across incident response, governance, and production support.

The role requires strong technical troubleshooting, cross-functional collaboration, and experience in a regulated financial services environment. Office-based position with no visa sponsorship.

Qualifications

• University degree and 2+ years of relevant professional experience.
• Experience with ITIL, incident management, and governance tasks.
• Knowledge of APIs, operating systems, and system administration.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance with tech standards.
• Perform maintenance including patching and upgrades.
• Detect incidents, determine root causes, and drive corrective actions.
• Monitor availability, performance, and capacity against metrics and report trends.
• Support governance activities and compliance with security standards.

Skills

System Administration

Incident Management

ITIL

Root Cause Analysis

Troubleshooting

Analytical Thinking

OS Knowledge

Education

Bachelor's degree

Job description

PNC is seeking a System Reliability & Support Specialist for the Lending Payments SRC Team. This in-office role covers 24/7 operations across several cities, including Denver, CO, with responsibilities across incident response, governance, and production support.

The role requires strong technical troubleshooting, cross-functional collaboration, and experience in a regulated financial services environment. Office-based position with no visa sponsorship.